IT Helpdesk Specialist 2

Qualification

Degree in technical field or equivalent work experience and applicable certifications. IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred. 2 years desktop technology and user support experience in a technical enterprise environment. KNOWLEDGE, SKILLS, AND ABILITIES: Strong successful history Microsoft and Apple desktop technology support and troubleshooting. Strong history of desktop applications support, e.g. Google Apps, MS-Office, etc. Strong history of desktop standards development and automated “template” desktop configurations. Ability to effectively communicate and influence at all levels of management. Strong knowledge Microsoft and Apple desktop technologies. Strong verbal and written communications skills. Strong teamwork style and behavior. ITIL foundations certification preferred. Microsoft Systems Center and AD management preferred. Atlassian Jira, ServiceDesk and Confluence experience preferred. Self-starter. The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific off