IT Operations Manager, AI & Automation

About FacilityOS FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world. As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career. About the Role We are a leading technology company with a strong focus on security, operational efficiency, and the thoughtful use of technology to support our employees and business. The IT Manager will lead an existing IT team and own the secure, reliable, and cost-effective delivery of internal technology services. This is a hands-on leadership role covering employee support, onboarding and offboarding, identity and access, endpoints, business applications, SaaS governance, and vendor management. Our environment is built primarily around the Microsoft 365 ecosystem. AI is an important part of the role from an IT management perspective, with responsibility for approved platforms, access, security, cost, and IT automation. The role is a full-time, permanent, on-site position based in Toronto and reports to the VP, Information Security and Privacy. Key Responsibilities Your Translate business priorities into an IT roadmap, operating plans, policies, budgets, and service improvements. Lead and develop the existing IT team, set priorities, and manage contractors, service providers, and technology vendors. Own employee technology support and IT service management, including the support queue, service levels, escalations, major incidents, knowledge, and service reporting. Own the technology components of onboarding, role changes, and offboarding in partnership with Human Resources and business leaders. Oversee the Microsoft 365 ecosystem, including Entra ID, Intune, Defender, Exchange Online, Teams, and SharePoint. Manage identity and access across business systems, including SSO, multifactor authentication, provisioning, privileged access, and periodic access reviews. Own endpoint and hardware lifecycle management, including approved standards, procurement, provisioning, compliance, inventory, support, recovery, and secure disposal. Manage SaaS governance, licensing, renewals, vendors, technology lifecycle, and cost optimization. Maintain secure, lean, and scalable IT operations, including integrations, reliability, backup and recovery, and continual improvement. Support Information Security with the implementation of IT controls, audit evidence, testing, and remediation activities related to IT operations. AI Platforms and Access Administer approved AI platforms from an IT perspective, including licensing, access, configuration, integrations, security, privacy, vendor management, usage, and cost. Identify and implement AI-enabled automation within IT, including opportunities in support, request fulfillment, onboarding and offboarding, access management, knowledge, asset management, and compliance reporting. Manage user access to Microsoft Fabric through Entra ID and SSO and provide related IT infrastructure support. Requirements Bachelor's degree in a relevant field or equivalent practical experience. Eight or more years of progressive IT experience, including at least three years leading an IT team. Demonstrated experience operating and improving employee technology support and ITIL-aligned service management in a hands-on environment. Strong experience with Microsoft 365, Entra ID, Intune, Defender, identity and access management, SSO, endpoint management, security, and cloud operations. Experience managing SaaS tooling, hardware, vendors, budgets, licensing, projects, and service performance. Experience implementing IT controls and supporting audits in partnership with Information Security in environments subject to SOC 2, ISO 27001, ISO 27701, HIPAA, or comparable requirements. Experience evaluating, administering, or implementing enterprise AI tools, AI-enabled SaaS capabilities, or workflow automation in a secure business environment. Strong leadership, judgment, communication, and stakeholder-management skills, with the ability to balance strategy and hands-on delivery. Relevant Microsoft, ITIL, or security certifications are assets. Why work at FacilityOS? We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides: 🩺Comprehensive health coverage 🏠A Hybrid work environment 💡Opportunity for advancement and growth 🍕 Catered Events, Snacks, Drinks – You won’t go Hungry! 🥳 Birthday and Life Celebrations 🎉 Two annual parties in a year FacilityOS Commitment We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs. Please note that all candidates must be legally eligible to work in the location in which you applied. Background and Reference Checks Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted. We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us or click here . FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.