About the Team The Employee Technology & Experience (ETX) team is responsible for delivering a world-class internal technology experience that enables employees to do their best work. We support and operate the employee-facing systems that keep the company moving quickly and efficiently. ETX spans support, logistics, AV, identity, endpoints, SaaS administration, automation, enterprise tooling, and internal infrastructure operations. We partner closely with Security, Engineering, Workplace, Finance, People, and other teams to keep OpenAI’s internal technology reliable, scalable, and moving at the pace of the company. About the Role We are hiring a Program Manager to help scale how IT operates across OpenAI. This role will lead complex cross-functional programs that improve operational maturity, streamline how teams work together, and turn high-impact initiatives into durable operational capabilities. You will work across IT, Security, Engineering, Workplace, and other functions to drive alignment, remove friction, and help build the operational foundation needed to support OpenAI’s rapid growth. You’ll be responsible for: Lead cross-functional operational programs that improve scalability, consistency, and operational maturity. Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments. Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs. Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale. Drive high-priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives. Improve operational visibility, stakeholder alignment, and coordination across long-running cros
Market pay estimate
$151,500–$181,022 / year for comparable Operations Manager roles in United States. Not employer-provided.
Role overview
Job description
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Pos
…Role market pulse
How Operations Manager demand looks in United States
Live jobs
329
Posted 30d
250
30d movement
+331%
Remote share
10.3%
Salary listed
27.7%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
Required Qualifications 7+ years of experience in IT operations or infrastructure, including 3+ years leading IT operations or managing MSPs; Bachelor's degree in IT, computer science, or a related field, or equivalent experience; ITIL 4 Foundation certification; Microsoft 365 Administrator Expert or AWS Certified SysOps Administrator certification
Department · Cordance Services
Hiring company
Cordance
At Cordance, we are committed to propelling the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies to new heights. Our mission is clear: through strategic acquisitions and long-term tactical and financial guidance, we empower businesses to reach their full potential. Led by a team of seasoned operators and subject-matter experts, we possess a deep-seated passion for software and a proven track record of building successful businesses. We understand the unique challenges and opportunities that come with scaling a company in today's dynamic marketplace, and we are dedicated to partnering with founders to navigate these complexities and drive sustainable growth. We seek out businesses with strong leadership and high potential for profitable expansion, working hand-in-hand with founders to increase year-over-year revenue, enhance company efficiency, and maximize impact. At Cordance, we believe in the power of collaboration and innovation to unlock new possibilities and create lasting value. Join us at Cordance and become part of a team that's reshaping the future of B2B SaaS.
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