IT Specialist

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role   We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on help desk support, network administration, AI automation, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization. Qualifications

Bachelor's degree in computer science or

4+ years provided support in the form of Linux\Windows\Mac OS architecture

Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)

SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)

Understanding of system and application integration, as well automation engineering

Able to work off hours for maintenance and projects

Periodic travel to other offices to help support staff.

Key Resonsibilities

Helpdesk & End-User Support

• Provide Tier 1–2 technical support for hardware, software, and SaaS applications

• Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

• Support operating systems (Windows, macOS, Linux) and productivity tools

• Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

• Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

• Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

• Assist with cloud-based backups, monitoring, and security best practices

• Ability to manage and utilize AI for automation.

• Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

• Monitor network performance and resolve connectivity issues

• Assist with network security controls and access management

IT Asset Management

• Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

• Maintain accurate asset inventory records and ensure compliance

• Coordinate device provisioning, replacements, and returns

• Support onboarding and offboarding processes

Security & Compliance

• Follow IT security policies and best practices

• Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)

• Support audits and compliance requirements as needed

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   PayJoy Principles   Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening