M
8 days ago
Dublin, Dublin, Ireland· Full-time· Remote
€64K – €93.5K/yr
AICustomer Service
M
Salary not disclosed
Check market pay for comparable IT Support Specialist 2 roles before applying.
Role overview
Job description
Serving as the EMEA anchor for MongoDB's Global Enterprise Technology (GET) team, this position acts as a primary technical DRI for enterprise user support, office technology, and regional incident escalation in the GMT/IST time zone. You hold end-to-end operational responsibility for delivering high-touch, reliable IT services—from onboarding hardware provisioning and daily ticket triage to AV room management and high-visibility regional event support. This role prioritizes proactive support over passive ticketing. By monitoring system health, verifying endpoint configurations, and identifying friction points early, you ensure business continuity for teams across the EMEA region. You combine strong technical diagnostics across macOS, Windows, identity, and SaaS tooling with hands-on AV expertise for Dublin meeting spaces, acting as a trusted partner to local leaders and cross-functional
…About this listing
- Source: MongoDB's official careers site (via Greenhouse) · last confirmed on the source 30 Oct 2026
- Posted 29 Oct 2026
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What they are looking for
Skills & requirements
Department · Global Enterprise Technology (GET)
Hiring company
MongoDB
Technology
MongoDB is the next-generation database that helps businesses transform their industries by harnessing the power of data. The world’s most sophisticated organizations, from cutting-edge startups to the largest companies, use MongoDB to create applications never before possible at a fraction of the cost of legacy databases. MongoDB is the fastest-growing database ecosystem, with over 9 million downloads, thousands of customers, and over 750 technology and service partners. Learn more at www.mongodb.com.
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