IT Systems Analyst I

DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.   We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.   **No sponsorship available for this position** **Candidate must be local to Germantown, MD** Key Responsibilities

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems

Troubleshoot applications and operating systems while providing technical user support

Conduct remote support sessions using remote session tools and perform software and system deployment/patching

Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems

Document technical procedures and solutions clearly and communicate effectively with team members and end users

Participate in after-hours on-call rotation and research and resolve technical problems independently

Maintain documented processes within audited environments

Required Skills & Qualifications

1–3 years of experience in IT support, desktop management, or systems administration

Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills

Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols

Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization

Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals

Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS

Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus

Strong customer service and communication skills with ability to work independently and collaboratively in a team environment

Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation

CompTIA Security+ certification or in progress

We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include: Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs. Employee Assistance Program (EAP): Resources and support for personal and professional challenges. 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future. Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance. Company Holidays: Nine paid company holidays throughout the year.   DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. All offers of employment are contingent on passing a background check and drug test. Privacy Policy - DataLab USA™ | Targeting Better Results