Junior Operations Executive - Last Mile

About Zippee: Zippee is building India’s #1 Quick Commerce Logistics for consumer brands. Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India. Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Job Description: We're looking for energetic and qualified Junior Operations Executive (Last Mile) to join our Quick Commerce Operations team across Delhi NCR. If you have a good network of 2W, 3W & 4W delivery partners across various zones in Delhi NCR, this is your opportunity to join India's leading quick commerce logistics platform. This is a field role based at our dark store, and you must be near any of the following locations: Sector 84, Gurugram. Roles & Responsibilities: Sourcing & Managing Delivery Riders Vendors: Sourcing riders via personal and vendor network, training, tracking performance, and handling grievances/issues. Team Management: Reducing rider turnover and meeting delivery SLA goals. Handling Issues: Volume increases, rider payments, and customer complaints in real-time. MIS/Data Management: Preparing data using MS Excel and Google Sheets. End-to-end fleet operations for Delivery Executives / Riders Daily fleet availability, utilization & productivity tracking Rider onboarding, engagement, and retention initiatives Shift planning, attendance, and supply-demand balancing SLA adherence — delivery timelines, reliability & efficiency Qualifications: 2-4 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies. Education: Graduate and above Team management, stakeholder management, & independent decision-making experience are a must. Must have an owner's mindset. We are looking for owners, not employees.