This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow What you'll do Be fully responsible for the success and satisfaction of your merchants Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate an
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Role overview
Job description
Job Title
Key Account Manager EcommerceJob Description
Job title:
Key Account Manager Ecommerce
Your role:
We are seeking a commercially driven E-commerce Manager to own profitable growth and day-to-day business performance across Shopee, Lazada and TikTok Shop in Malaysia. The role will lead our appointed e-commerce enabler and work closely with Sales, Marketing, Finance, Supply Chain and Customer Service to deliver platform sales, campaign execution, media efficiency, inventory availability and an excellent customer experience.
Own annual and monthly channel plans, net sales/GMV, contribution margin, trade investment and growth initiatives by platform.
Develop platform-specific strategies covering assortment, pricing, flagship-store positioning, campaigns, vouchers, bundles, launches and platform negotiations.
Set clear scope, KPIs and SLAs for the e-commerce enabler.
Lead weekly operating reviews and monthly business reviews, monitor fees and deliverables, and ensure timely issue escalation and resolution.
Plan and optimize sponsored search, affiliate commissions, vouchers and promotional mechanics. Evaluate ROAS, TACOS, incremental sales and promotion ROI.
Drive affiliate, creator, livestream and short-form content programmes that convert reach and engagement into sales.
Maintain strong product listings, search keywords, images, videos, specifications, ratings, reviews, pricing consistency and campaign visibility.
Partner with Demand Planning, Supply Chain and the enabler to maintain availability, prepare campaign inventory, manage ageing stock and reduce cancellations and late shipments.
Build weekly and monthly reporting covering sales, traffic, conversion, AOV, media, promotions, stock and profitability.
Translate performance gaps into clear corrective actions. Monitor store health, chat response, fulfilment, returns, ratings and reviews, and resolve recurring customer issues with the relevant teams.
Own the integrated e-commerce calendar and coordinate internal teams, platforms, agencies and the enabler to deliver campaigns and launches on time.
You're the right fit if:
2-5+ years in e-commerce, with direct ownership of Shopee and Lazada. Hands-on TikTok Shop experience is strongly preferred.
Proven experience managing local marketplace campaigns, seller centres, platform account managers, agencies or e-commerce enablers.
Able to own channel targets and understand marketplace P&L, gross-to-net, contribution margin, trade spend and promotion economics.
Strong knowledge of store operations, campaign tools, vouchers, bundles, sponsored ads, affiliate programmes, livestreams and platform analytics.
Demonstrated ability to brief, challenge and performance-manage an outsourced enabler or agency using KPIs, SLAs and structured business reviews.
Strong Excel and dashboard skills, with the ability to turn platform, media, stock and financial data into actions.
Strong communication and project leadership across Sales, Marketing, Finance, Supply Chain, Customer Service and external partners.
Bachelor’s degree in Business, Marketing, E-commerce, Analytics or a related field. Relevant experience may substitute for a specific degree.
Experience in consumer electronics, personal health, beauty, FMCG or another high-volume consumer category. Omnichannel or D2C experience is an advantage.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
What they are looking for
Skills & requirements
Qualification
Bachelor’s degree in Business, Marketing, E-commerce, Analytics or a related field; Relevant experience may substitute for a specific degree
Hiring company
Philips India
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