N
San Jose, California, United States· Full-time· Remote
$96K – $109K/yr
S
Salary not disclosed
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Role overview
Job description
Job Description: Resolving L1 tickets reported in Service Desk/Emails. Monitor the transactions and report to the concern team for further action. Basic Troubleshooting. User trainings Escalations Feedback and improvement Assigning Tickets to L2 and follow-up with concern team unless issue get resolved. Raising SR for various activities related to Deployment as protocol says and specific approval from SBI authorities. Maintaining all documentation work for each activity. Maintaining the SLA as bank standard. Ticket analysis and reporting to SBI and reporting manager. Skills Required: Basic SQL Basic Linux Good communication skill. Knowledge of Help Desk, Support Systems (Service Desk and ticketing systems) Previous experience with Banking Support would be a plus. Educational Qualifications: Graduation Required(Computer Science) Years of Experience: 1 to 2 years
About this listing
- Source: Sarvatra's official careers site · still listed there on 11 Nov 2026
- Posted 15 Sept 2023
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What they are looking for
Skills & requirements
Qualification
Graduation Required(Computer Science) Years of
Department · Enterprise Service Desk
Hiring company
Sarvatra
Technology
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