Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team. Responsibilities Primary responsibility includes but not limited to User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. Required Skills 2+ years of production support experience preferably within the Banking or Financial Service industry. Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX prot
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Role overview
Job description
Job Title
L3 Technical Support Oracle DBAJob Description
L3 Technical Support Oracle DBA
Join our global Level 3 (L3) Technical Support organization and serve as a key database expert, helping resolve complex, business-critical issues in large-scale healthcare production environments.
Your role:
- Provide advanced Oracle database support for critical customer escalations and complex production incidents, acting as the highest level of database expertise within Support.
- Troubleshoot database performance, availability, and configuration issues using tools such as Automatic Workload Repository (AWR), Active Session History (ASH), SQL traces, execution plans, and database performance statistics.
- Lead deep root cause analysis for recurring and high-impact database incidents, partnering closely with Research & Development (R&D), Product, infrastructure, and engineering teams to drive resolution.
- Support major customer activities including upgrades, migrations, failovers, go-lives, and other business-critical events while participating in a 24x7 on-call rotation.
- Contribute to long-term support excellence by developing troubleshooting tools, documenting best practices, and mentoring other L3 engineers.
You’re the right fit if:
- You’ve acquired strong 7-10 yrs hands-on experience with Oracle Enterprise Database: Oracle 19c and older Oracle versions
- Your skills include SQL and PL/SQL development, database performance tuning, and advanced troubleshooting using AWR, ASH, SQL Trace, execution plans, and Oracle dynamic performance views.
- You have a strong understanding of database architecture, including sessions, locking, memory management, storage, connectivity, and performance optimization.
- Strong understanding of Infrastructure on which Oracle is installed and relying: Storage, Networking, Virtualization, Operating Systems
- You’re an analytical problem solver with experience handling critical production incidents, customer escalations, and cross-functional investigations spanning database, application, operating system, storage, and network layers.
- You’re comfortable working independently, making technical decisions under pressure, collaborating across global teams, and participating in a 24x7 on-call rotation.
- Preferred: Experience with Oracle Real Application Clusters (RAC), Data Guard, backup and recovery, disaster recovery, Windows Server environments, healthcare applications, high-availability infrastructure, or automation using PowerShell, SQL, or Python
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
#LI #Healthcareinformatics
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
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Philips India
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