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Active2d ago

Last Mile Operations Manager - Nordics (m/f/d)

Westwing·📍 Robakowo

Employment

FULL TIME

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

JOIN OUR TEAM As a Last Mile Operations Manager - Nordics , you will take complete regional ownership of our end-to-end delivery and returns operations, building and running a premium, failure-proof last mile experience. You will manage carrier performance, rate architecture, and service quality while leading one regional Coordinator and partnering shoulder-to-shoulder with Customer Care. We are looking for a hands-on, field-first leader who builds your own data models and automates repetitive workflows using AI agents to drive continuous improvement. This position is permanent and based in the Robakowo . WHAT YOU'LL DO Own the end-to-end delivery and returns performance across the region to ensure a consistently premium customer experience Build and maintain strong carrier partnerships by leading commercial tenders, rate card negotiations, SLA enforcement, and data-driven reviews Spend

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About this listing

  • Source: Westwing's official careers site (via Personio) · last confirmed on the source 30 Oct 2026
  • Posted 28 Oct 2026

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What they are looking for

Skills & requirements

sqlaiauditinglogisticscustomer service

Department · Operations

Hiring company

Westwing

Retail

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