DU
Rochester, New York, United States
ExcelLogisticsWarehouseRecruitment
NI
Salary not disclosed
Check market pay for comparable Lead Support Specialist roles before applying.
Role overview
Job description
Location: Rochester, NY (hybrid) ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow—that’s where you come in. The Lead Support Specialist supports ERGO NEXT Insurance’s vision by leading a high-performing, customer-focused Service team and ensuring excellence across the full customer policy lifecycle. This role is responsible for daily team performance, SLA attainment, and fostering a positive,
…About this listing
- Source: Next Insurance's official careers site (via Greenhouse) · last confirmed on the source 30 Oct 2026
- Posted 16 Oct 2026
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What they are looking for
Skills & requirements
Qualification
What We Need: Hold an active P&C license and minimum 2 years relevant experience in insurance and customer service; Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification; At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways
Department · A-Team
Hiring company
Next Insurance
Finance & Banking
Next Insurance is a fast-growing startup based in Silicon Valley and is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. Next has raised over $880 million from top tier investors and is valued at over $2 billion. Next is well-positioned to become the leader in the $140 billion small business insurance market because we offer a 100% online experience that is tailored to unique business needs and we get customers insured in minutes - something no one else does.
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