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Active5mo ago

Manager, City Operations

Zoox·📍 Houston, Texas, United States

Employment

FULL TIME

Work mode

On-site

Experience

All levels

Salary

$149K – $179K/yr

Role overview

Job description

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards. In this role, you will:
  • Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
  • Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
  • Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
  • Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
  • Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
  • Build and maintain strong relationships with local stakeholders and regulatory bodies.
  • Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
  • Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
  • Deliver effective change leadership while regularly communicating performance trends and improvements to the organization
  • Qualifications
  • Bachelors Degree
  • 8+ years leading the business side of relevant large-scale operations
  • 3+ years of managing large teams of FTEs and contingent labor
  • Management of continuous safety standards and improvement initiatives
  • Experience in change management processes & managing large amounts of data
  • Ability to work on-site at your market’s facilities
  • Ability to travel when necessary
  • Bonus Qualifications
  • Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
  • 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
  • Working with cross-functional teams on go-to-market initiatives
  • Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
  • PMP certification, or equivalent.
  • About this listing

    • Listed from Zoox's careers site via Lever · last confirmed on the source 19 Oct 2026
    • Posted 6 May 2026

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    Role market pulse

    How Operations Manager demand looks in United States

    72/100 · rising

    Live jobs

    462

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    Salary listed

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    Salary trend 1Y

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    What they are looking for

    Skills & requirements

    Qualification

    Bachelors Degree

    Department · Fleet Operations

    Hiring company

    Zoox

    Manufacturing

    Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

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