Manager, Field Engineering

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is the role: We are in search of a Senior Field Engineering Manager to lead our Field Engineering team in Japan — our most senior Solutions Architects (pre-sales) andCustomerArchitects(post-sales)—who partner with our strategic and global accounts across the full customer lifecycle, from initial technical engagement through adoption and expansion. Reporting to the VP of Field Engineering International, you will drive recruiting, hiring, and enabling a diverse team who will strive to overachieve on our growth targets. As a member of our broader Sales Leadership team, you will assist in defining and executing the strategy for building a high-performance Field Engineering organization and scaling our company. Key to your success will be your ability to foster and leverage the Elastic Community, adopt a bottom-up and “Cloud-first” approach with our users, and continually be thinking in terms of solutions, rather than products. What You Will Be Doing: Lead, mentor, and grow the Field Engineering team, spanning both Solutions Architects (pre-sales) and Customer Architects (post-sales). Provide the growing team with onboarding support, training, and self directed education programs. Ensure a seamless customer journey by aligning pre-sales technical strategy with post-sales adoption and success. Drive the value proposition for Elastic Cloud w

Req: FEQ427R187 Location: Tokyo, Japan We are looking for a Director, Field Engineering in Japan to join our world-class, hyper‑growth organization. In this role, you will lead first-line Managers and teams of pre-sales Solutions Architects , focusing on complex, strategic accounts and driving our expansion in Japan across manufacturing and automotive . You will partner closely with Sales to grow product consumption, while coaching sales and pre‑sales teams to operate as a single, high-performing unit. You are adept at articulating complex, business value‑focused solutions, supporting sophisticated enterprise sales cycles, and building trusted relationships with senior stakeholders in large Japanese corporations. This role reports to the Technical GM – Japan . The impact you will have Hire and manage first-line Managers and a growing team of technical pre‑sales Solutions Architects . Build a highly collaborative culture within a rapid‑growth team, embodying and promoting Databricks’ customer‑obsessed , team‑oriented , and diverse culture. Increase the return on investment of SA involvement in sales cycles by ensuring the right technical coverage and engagement model. Build long-term, trust-based relationships with customers; understand the local market landscape and trends, and report on forces that shape the strategic direction of accounts. Champion a solution- and value-based selling motion across Field Engineering. Demonstrate a strong understanding of business needs and revenue potential across your territory. Build the Databricks brand in Japan in partnership with the Marketing and Sales teams. What we look for Second-line leadership experience (manager of managers) leading teams of 20+ individuals. Demonstrated success in high‑growth enterprise software pre‑sales, with senior‑level tenure at a reputable software company and deep experience in the Japan market . Proven ability to elevate customer engagement, with a track record of closing large, complex transac

Req: CSQ427R98 Location: Tokyo, Japan The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Support and Product Teams on campaigns, programs, and content. You will report to the Director, Professional Services. The impact you will have: Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission Collaborate with the sales counterpart and engage early in the sales process to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions Identify opportunities for new services by understanding and addressing potential new use cases and the ability to articulate the business value in the upsell, or extension of services Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations What we look for: Strong fundamental knowledge around end-to-

Location: Tokyo, Japan Req ID: FEQ427R141 Reporting to: Manager, Field Engineering Language requirements: Business-professional Japanese required; business-level English preferred Mission As a Pre-sales Solutions Architect focused on Manufacturing and Automotive, you will engage with leading global automotive manufacturers and strategic industry accounts across Japan. In partnership with Account Executives, Solutions Architects, technology specialists, partners, and customer teams, you will develop and execute technical strategies that help customers adopt the Databricks Data Intelligence Platform and achieve measurable business outcomes. You will translate complex automotive and manufacturing challenges into scalable data and AI solutions across vehicle platforms, connected-vehicle analytics, vehicle and component quality, supply-chain optimization, smart manufacturing, engineering and R&D analytics, aftersales, customer intelligence, and AI-powered applications. You will operate with a builder mindset, creating hands-on prototypes, demonstrations, and proof points that accelerate customer confidence and adoption. The impact you will have Develop and execute customer engagement strategies in partnership with Account Executives and Solutions Architects for strategic automotive and manufacturing accounts. Lead complex customer engagements across the full technical pre-sales lifecycle, including discovery, requirements gathering, solution scoping, architecture design, workshops, demonstrations, proof-of-concepts, and implementation planning. Coach account teams and peers on positioning, adoption strategies, use-case prioritization, and execution plans that deliver outcomes within a defined timeline. Influence stakeholders at all levels, from data practitioners and engineers to manufacturing leaders and C-level executives, by connecting technical decisions to business value. Act as a champion and trusted advisor for customers and colleagues on data, analytics, mach

Req ID: FEQ327R425 Location: Tokyo, Japan Language Requirements: Fluent Japanese required; Business-level English preferred As a Specialist Solutions Architect (SSA), you will guide customers in building big data solutions on Databricks that span a large variety of use cases. These are customer-facing roles, working with and supporting the Solution Architects, requiring hands-on production experience with cloud infrastructure and big data technologies. SSAs help customers through the design and successful implementation of essential workloads while aligning their technical roadmap for expanding the usage of the Databricks Data Intelligence Platform. As a deep go-to-expert reporting to the Specialist Field Engineering Manager, you will continue to strengthen your technical skills through mentorship, learning, and internal training programs to continuously consolidate the skills in your area of speciality. The impact you will have: Provide technical leadership to guide strategic customers to successful implementations on big data projects, ranging from architectural and security design to development and deployment best practices including automation Architect production-level workloads, including end-to-end pipeline load performance testing and optimisation Provide technical expertise in cloud infrastructure and security relating to our Databricks Intelligence Platform Assist Solution Architects with more advanced aspects of the technical sale including custom proof of concept content, workload sizing, and custom architectures Improve community adoption (through tutorials, training, hackathons, conference presentations) Contribute to the Databricks Community and act as a technical SME. What we look for: Pre-sales or post-sales experience working with external clients across a variety of industry markets Experience as a Data Platform engineer designing, setting up, and maintaining production-grade big data systems (Spark) Experience designing cloud i

Req: FEQ427R624 Location: Tokyo, Japan Language Requirements: Fluent Japanese required; Business-level English preferred As a Specialist Solutions Architect (SSA) - Data Warehousing, you will guide customers in their cloud data warehousing transformation with Databricks which span a large variety of use cases. You will be in a customer-facing role, working with and supporting Solution Architects, that requires hands-on production experience with large-scale data warehousing technologies and lakehouse architecture. SSAs help customers through evaluations and successful production planning for their business intelligence workloads while aligning their technical roadmap for the Databricks Data Intelligence Platform. As a deep go-to-expert reporting to the Specialist Field Engineering Manager, you will continue to strengthen your technical skills through mentorship, learning, and internal training programs and establish yourself in the data warehousing specialty - including performance tuning, data modeling, winning evaluations, architecture design, and production migration planning. The impact you will have: Provide technical leadership to guide strategic customers to successful cloud transformations on large-scale data warehousing workloads - ranging from evaluation to architecture design to production deployment Prove the value of the Databricks Intelligence Platform for customer workloads by architecting production workloads, including end-to-end pipeline load performance testing and optimization Become a technical expert in an area such as data warehousing evaluations or helping set up successful workload migrations Assist Solution Architects with more advanced aspects of the technical sale including custom proof of concept content, estimating workload sizing and performance, and tuning workloads for production Provide tutorials and training to improve community adoption (including hackathons and conference presentations) Contribute to the Databricks Communit