Manager, Patient Retention

Qualification

3–5 years of progressive clinical research experience within biotech, pharma, or a major CRO (e.g., as a CRA, Lead Study Coordinator, or Clinical Operations Project Manager) Advanced proficiency working with critical clinical trial technologies, specifically Electronic Data Capture (EDC), IRT, and eCOA dashboard environments Proven ability to synthesize complex operational metrics and patient data trends into immediate, actionable risk-mitigation workflows Exceptional interpersonal and relationship-management skills, with a track record of successfully navigating high-stakes conversations with PIs, coordinators, and external vendors A proven ability to thrive, self-direct, and execute with precision in a fast-paced, fluid, and entrepreneurial startup culture Strong emotional intelligence and a solutions-oriented mindset to counsel clinical teams through real-world patient logistics and retention challenges Preferred