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Active10h ago

Member Support Specialist

Five Star Solutions·📍 Birmingham, Alabama, United States

Employment

FULL TIME

Work mode

Remote

Experience

1+ years

Salary

$14/hr

OverviewRequirementsCompanySimilar jobs

Role overview

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.    This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications

  • High school diploma or equivalent.

  • Minimum 1 year of customer service, call center, support, or case management experience preferred.

  • Strong verbal and written communication skills.

  • Excellent active listening skills.

  • Strong interpersonal and relationship-building abilities.

  • Ability to communicate clearly, professionally, and empathetically.

  • Strong attention to detail and commitment to accuracy.

  • Ability to manage multiple tasks and priorities simultaneously.

  • Strong organizational and time-management skills.

  • Ability to work independently and as part of a team.

  • Proficiency with CRM, case management, or customer support systems.

  • Basic computer and data-entry skills.

Essential Functions

  • Handle inbound and outbound phone calls professionally and efficiently.

  • Respond to customer inquiries via text, email, and other communication channels.

  • Create, update, and manage customer cases within company systems.

  • Document all interactions accurately and completely.

  • Resolve routine customer issues and inquiries at first contact whenever possible.

  • Escalate complex issues to the appropriate team when necessary.

  • Follow established processes, workflows, and compliance requirements.

  • Maintain accurate records and ensure data integrity.

  • Monitor open cases and follow up as needed to ensure timely resolution.

  • Meet quality, productivity, and service-level expectations.

  • Collaborate with internal teams to resolve customer concerns.

  • Provide a positive, empathetic, and professional customer experience.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

About this listing

  • Source: Five Star Solutions's official careers site (via Lever) · last confirmed on the source 27 Oct 2026
  • Posted 27 Oct 2026

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What they are looking for

Skills & requirements

customer service →CRM →

Qualification

High school diploma or equivalent

Department · Customer Support

Hiring company

Five Star Solutions

Technology

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