CW
Ashburn, Virginia, United States· Full-time· Hybrid
$110K – $160K/yr
Human Resources
CW
Active11mo ago
Network Operations Center (NOC) Tier 1 Shift Lead
Role overview
Job description
CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards.
Duties & Responsibilities
Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment. Oversee incident intake, analysis, and escalation following ITIL procedures. Ensure adherence to service level agreements (SLAs). Maintain accurate shift logs and incident summaries. Mentor and evaluate Tier 1 personnel performance.
Required Qualifications
5+ years of NOC or Tier 1 support experience. CompTIA Network+ or ITIL v3 certification. Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).
Preferred Qualifications
CCNA certification. Experience supporting Federal or DHS systems.
Place of Performance
Springfield and Ashburn, VA (Shift-based position with 24x7 coverage).
Clearance
Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com
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About this listing
- Source: Computer World Services's official careers site · still listed there on 10 Nov 2026
- Posted 26 Nov 2025
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What they are looking for
Skills & requirements
Qualification
CompTIA Network+ or ITIL v3 certification; CCNA certification
Department · Computer World Services
Hiring company
Computer World Services
Hospitality & Travel
Computer World Services is a leading information technology service provider for government clients.
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