Network Product Specialist

Be yourself at Protolabs  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.  Why Protolabs?  We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home.  Join our team as a Network Product Specialist! This is a HYBRID role - onsite Tuesday-Thursday in Amsterdam.   The Network Product Specialist is a support role responsible for supporting the Global Product Manager withglobal product management activities.  This role will be the first point of contact for Service Line-specific inquiries from internal stakeholders such as sales, application engineers, manufacturing, sourcing, supply chain,etc,This role requires an ability to pull data and information from a variety of sources and people(including teammates internal to Protolabs, external interviews, customer feedback sources, as well as external market research data) and then perform analysis to informProtolab’s Network strategy.  This position will be expected to lead cross-functional teams on product-led initiatives, reporting outputs, risks, and needs to the Global Product Manager.This position plays an important role in the development of the Protolabs Network strategy, new offer launches, and optimization of all Protolabs Network offerings. What You Will Do:

Products and Services Management

• Manage & optimize the global Protolabs Network offer performance within existing capabilities or operational improvements (i.e. material, process, capability optimization).

• Represent product management in project meetings & discussions with Business Analysts to support Product and the overall goals of the Protolabs Network business, optimizing margin dollars and customer experience. Work with Network Global Product Manager to collaborate on critical priorities, decision-making, risk management, and help needed for projects.

• Represent product management in website quality testing; develop and refine a suite of necessary scenarios to test for different user experiences ahead of launch. Work with Global Product Manager to determine the severity of any issues found.

• First level triage of offer questions; work with Global Product Manager to solve problems for customers, sales team and/or other stakeholders with other internal stakeholders in GTS, Operations, Marketing, Sales, Finance, and Sourcing.

• Understand & document competitive position in the global marketplace

Strategic & Planning Support

• Support the Global Network strategy development by collecting data as required by the Global Product Manager to enable product line growth above market rate. This could include data generated from Domo, Looker, web searches, collation of survey results, etc. Create Excel or Domo graphical or data summaries and outputs to support the global service line strategies/roadmaps/stage-gate deliverables

• In tandem with Customer Experience team, design and execute impactful market research studies; drive to conclusions and actionable recommendations for the business

• Work with Customer Experience team to understand customer, partner, and internal stakeholder needs and key value drivers. Work with Global Product Manager to create research guides & plans, eventually developing key underlying themes from the VOC. Support the Global Product Manager in the development of an actionable segmentation model and the creation of a differentiated value proposition for a new customer offer. Understand and define how this offer should complement and align with our exiting Factory offers across services.

Pricing

• Work with Pricing Team to monitor impacts of our pricing strategies. Understand pricing gaps, risks, and opportunities for optimization of global offer pricing to meet business requirements for pricing goals as well as optimize margin for Protolabs Network; jointly present opportunities to Global Product Manager for action

• Work with Pricing and Sourcing team to closely montior performance of our pricing inputs, recommending any actions or analysis needed for counterbids, margins, or partner feedback.

• Work closely with Sourcing, Sales,Pricing Team and Product Manager to develop a production pricing and large deal approval process.

Program & Project Management

• Collects, synthesizes, analyzes and reports measurement data; supports reviews of marketing and Go-To-Market activities

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