O9 Support Engineer

Skill Category: Data Engineering Location: Bangalore (Hybrid) Experience: 1–3 Years (Candidates with 6+ months O9 exposure may also be considered) Budget: Up to INR 10 LPA Employment Type: Full‑Time Key Responsibilities: Act as an O9 Support Engineer, handling BAU support for Sony with production system access. Investigate and resolve user queries/issues via assigned support tickets. Collaborate with O9 platform support team for production fixes and release management. Provide timely updates to users and document resolutions in ITSM tools. Conduct requirement analysis, prepare reports, and communicate effectively with stakeholders. Participate in UAT, user training, and business process documentation. Work in Japan shift (6:30 am – 3:30 pm IST) or India shift (9 am – 6 pm IST); occasional on‑call support. Mandatory Skills: Strong SQL (must have) Python (required) IBPL Exposure to O9 Supply Planning solutions Supply Chain Planning / Analytics R‑Script, JavaScript Basic Java knowledge (preferred) Good to Have Skills: Exposure to Supply Planning tools (OMP, Kinaxis, Oracle Fusion Cloud, VB Macro) Supply Chain Analytics certifications Remedy on Demand / other ticketing tools Business Analyst qualifications Qualifications: BTech / BE / MCA Interview Process: L1: Virtual L2: Face‑to‑Face (Candidate acknowledgement email required) Work Preference: Hybrid model Submission Guidelines for Recruiters: Email: sarita.dash@htcinc.com Subject Format: Req ID || Skill || Candidate Name(s) OR Resume Count || Client Name Rule: One skill per email submission. Screening Parameters (must be included): Total Experience: ___ years O9 Platform / Support Engineering: ___ years Supply Chain Planning / Analytics: ___ years SQL: ___ years Python: ___ years IBPL: ___ years Java (if any): ___ years