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Active9mo ago

Onboarding & Activation Specialist (Post-Sale)

Wing Assistant·📍 Metro Manila

Employment

FULL TIME

Work mode

On-site

Experience

3–5 years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Job Overview The Activation Specialist is a post-sale, revenue-driven role responsible for ensuring newly closed accounts are fully staffed, activated, and successfully onboarded. Acting as a post-sale Account Executive, this role owns client follow-ups, recruiter coordination, interview facilitation, and client onboarding while building strong relationships during the most critical phase of the customer lifecycle. The Activation Specialist ensures that what was sold is delivered, expectations are aligned, and subscriptions are activated on time. Account Staffing & Activation
  • Own post-sale accounts from deal close through successful activation
  • Ensure accounts are staffed according to client requirements and agreed timelines
  • Actively follow up with customers to secure approvals, feedback, and decisions needed for activation
  • Drive urgency and accountability to prevent activation delays
  • Client & Recruiter Coordination
  • Coordinate closely with Talent Acquisition and Recruiters to align on role requirements, profiles, and timelines
  • Facilitate interviews between clients and candidates, including scheduling, preparation, and follow-ups
  • Communicate client feedback and hiring decisions clearly to recruitment teams
  • Resolve staffing blockers by aligning client expectations and internal capabilities
  • Client Onboarding
  • Lead client onboarding activities including introductions, process walkthroughs, and expectation setting
  • Ensure clients understand workflows, communication channels, and service responsibilities
  • Build trust and strong working relationships with clients during the activation phase
  • Serve as the primary point of contact until endorsement to Account Management
  • Work with Sales, Operations, Resolution, and Account Management teams to ensure smooth transitions
  • Identify risks, misalignment, or dissatisfaction early and escalate when needed
  • Ensure all client commitments, timelines, and agreements are properly documented
  • Qualifications
  • Bachelor’s degree in Business, Sales, Communications, or a related field (preferred)
  • 3–5 years of experience in Account Executive, Sales, Customer Success, or Staffing-related roles
  • Strong experience coordinating hiring processes, interviews, and client onboarding
  • Proven ability to manage multiple accounts and stakeholders simultaneously
  • Experience in subscription-based or service-driven businesses is a strong advantage
  • About this listing

    • Source: Wing Assistant's official careers site (via Lever) · last confirmed on the source 3 Nov 2026
    • Posted 21 Jan 2026

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    What they are looking for

    Skills & requirements

    recruitment

    Qualification

    Bachelor’s degree in Business, Sales, Communications, or a related field (preferred); 3–5 years of experience in Account Executive, Sales, Customer Success, or Staffing-related roles

    Department · Corporate

    Hiring company

    Wing Assistant

    Technology

    Hire top virtual assistants worldwide for under $8/hr. Includes free CSM, training, WorkSpace app, expert supervision, and flexible month-to-month plans.

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