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AISalesforceProject Management
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Role overview
Job description
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About Ops Enablement The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one. Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servi
…About this listing
- Source: Affirm's official careers site (via Greenhouse) · last confirmed on the source 28 Oct 2026
- Posted 27 Oct 2026
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What they are looking for
Skills & requirements
Qualification
What We Look For 7+ years of experience in program management or product operations, preferably within large-scale or global operations; 3+ years of experience at a fintech or financial institution, including 3+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members; Certification in Six Sigma, Project Management or Design Thinking Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools); For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law
Department · Ops Excellence - Consumer
Hiring company
Affirm
Technology
At Affirm, we believe that the financial industry works better for everyone when it’s fair, honest, and inclusive. We help people pay over time for almost anything—with no late fees or surprises. Through advanced technology and analytics that look beyond FICO, we’re able to serve a much broader population than other lenders.
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