O
Toronto, Ontario, Canada· Full-time
From C$118K/yr
AWSGitRestMachine Learning
T
Role overview
Job description
Overview The Operations Lead, Care is a cross-functional operations generalist responsible for helping improve how Tonal’s Customer Care organization works. This role takes on operational problems that span processes, systems, customer journeys, and teams, and helps turn them into scalable solutions. The Operations Lead will coordinate projects, analyze workflows, identify opportunities for improvement, and build or implement solutions using automation, self-service tools, and other customer support technologies. The role is designed for someone who is equally comfortable understanding an operational problem, working with stakeholders to define a solution, and getting hands-on with the systems and tools required to bring it to life. Rather than owning a single functional area, this person will be leveraged across Care priorities based on business needs, including self-service, automation
…About this listing
- Source: Tonal's official careers site (via Ashby) · last confirmed on the source 3 Nov 2026
- Posted 25 Sept 2026
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What they are looking for
Skills & requirements
Qualification
Who You Are You have 3–5 years of experience in customer operations, business operations, support operations, technical operations, program management, or a related field
Department · Operations
Hiring company
Tonal
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