OSS Telemetry Observability Engineer

Ready to make connectivity from space universally accessible, secure and actionable? Then you’ve come to the right place! E-Space is bridging Earth and space to enable hyper-scaled deployments of Internet of Things (IoT) solutions and services. We are building a highly-advanced low Earth orbit (LEO) space system that will fundamentally change the design, economics, manufacturing and service delivery associated with traditional satellite and terrestrial IoT systems. We’re intentional, we’re unapologetically curious and we’re 100% committed to innovate space-based communications and deliver actionable intelligence that will expand global economies, protect space and our planet and enhance our overall quality of life. We’re looking for OSS Telemetry Observability Engineer to grow our team. This role will be hands on and you will work with our core engineering team and customer support escalation groups, to monitor and properly escalate real-time core network or infrastructure issues that could affect customers.  Your role will be within a dynamic and busy Satellite communications company and will work alongside individuals who are highly experienced and experts in their field. You will maintain and improve OSS network and provide technical support, fault investigation and troubleshooting of all issues on the network. You will keep the performance of our telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA — and your work will directly shape the reliability and scalability of the networks our partners depend on. What you will do:

• Design and implement comprehensive observability strategies across distributed systems

• Deploy and maintain monitoring solutions using tools like Prometheus, Kibana, ELK Stack, Grafana

• Develop automated alerting systems with AI-powered anomaly detection

• Create and maintain dashboards for real-time system visibility

• Implement distributed tracing and log aggregation solutions

• Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures

• Technical support to NOC engineers to analyze and solve issues.

• Development of KPIs and other metrics to monitor key aspects in mobile network performance

• Develop and maintain dashboards, alerts, and visualizations to track key performance metrics.

• Development of training material related to KPIs / Dashboards

• Ability to troubleshoot, document, and assess proper escalation channel and team or group.

What you bring to this role:

• 10+ years of experience working in a telecom environment or similar roles

• Expertise in monitoring tools (Prometheus, Kibana, Grafana, ELK Stack)

• Strong knowledge of distributed systems and microservices architecture

• Basic Python / Linux / Bash knowledge

• Experience with cloud platforms (AWS, GCP, Azure)

• Understanding of SLO/SLI/SLA concepts

• Excellent written and verbal communication skills

• Excellent interpersonal skills

Bonus points for the following:

• Experience with 3GPP NTN core adaptations (Rel-17/18): satellite access node (SAN) architecture, timer and window parameter adaptation for high-latency links, or UPF placement in non-terrestrial topologies.

• Experience in a startup or fast-paced R&D environment where architectural decisions move at product speed.

Additional Requirements

This is a fast-paced, high-impact environment - flexibility to occasionally work extended hours or weekends during critical periods is expected.

This is a full time, exempt position, based out of our Arlington, TX office.

The total compensation packaged will be determined by various factors such as your relevant job-related knowledge, skills, and experience.

We are redefining how satellites are designed, manufactured and used—so we’re looking for candidates with passion, deep knowledge and direct experience on LEO satellite component development, design and in-orbit activities. If that’s your experience – then we’ll be immediately wow-ed.

E-Space is not currently able to provide employment sponsorship for candidates who do not hold work authorization for the location of this role. The Company is not currently able to provide employment sponsorship for candidates who do not hold work authorization for the location of this role.

This is a full time, exempt position, based out of our Saratoga, CA office.    The total compensation packaged will be determined by various factors such as your relevant job-related knowledge, skills, and experience.    We are redefining how satellites are designed, manufactured and used—so we’re looking for candidates with passion, deep knowledge and direct experience on LEO satellite component development, design and in-orbit activities. If that’s your experience – then we’ll be immediately wow-ed.   E-Space is not currently able to provide employment sponsorship for candidates who do not hold work authorization for the location of this role.  The Company is not currently able to provide employment sponsorship for candidates who do not hold work authorization for the location of this role. Why E-Space is right for you: As a member of our team, you will play a crucial role in driving our success.  Our team members have a strong sense of dedication and responsibility; this includes a strong commitment to our mission to create an entirely new suite of global capabilities to improve lives, business efficiencies and build a smarter planet. This means that there will be times when extra hours, including nights and weekends, may be needed to meet critical deadlines and mission goals.  In return, we offer a dynamic work environment with opportunities for professional growth and development and the chance to make a meaningful impact in a high-growth industry.   We want you to make the most of your journey at E-Space. That’s why we support and invest in the physical, emotional and financial well-being of our team members and their families. Some of what you can expect when working at E-Space: • An opportunity to really make a difference • Sustainability at our core • Fair and honest workplace • Innovative thinking is encouraged • Competitive salaries • Continuous learning and development • Health and wellness care options • Financial solutions for the future • Optional legal services (US only) • Paid holidays • Paid time off