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Hyderabad, Telangana, India· Full-time
₹3L – ₹4L/yr
Customer Service
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Role overview
Job description
Dreamtime Leaning Hiring " Sr Customer Success/ Parent Support ( IC and Team Handling role )" for Remote Interested candidates can share your CV to talent@dreamtimelearning.com or you can reach me 9966099521 Calling experience is Mandatory Work Location : Remote / Hyderabad Monday to Saturday Working days ( 9.45am to 6.45pm working hours) Immediate joiners required Zoho desk added advantage Position: 2 Location: Remote Pay: 3 to 4lpa Minimum Experience: 2 Years Education industry preferred We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students. Our clientele consists of parents of students from India and abroad who study with us. Key duties of this role include: Collection of fee Payment Upselling coursers ( 3rd language ) . Collaborating with academic, admissions, technology
…About this listing
- Source: Dreamtime's official careers site (via Keka) · last confirmed on the source 29 Oct 2026
- Posted 22 Nov 2024
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What they are looking for
Skills & requirements
Qualification
Minimum Requirements: Experience managing a team of customer support professionals across India. International experience is a plus. Expertise in all aspects of customer support, coupled with a drive to achieve business goals. Proficiency in using Zoho One and other relevant tools is advantageous. Ability to collaborate with cross-functional teams. Proven track record of delivering excellent customer support while maintaining a customer-centric mindset and exceeding company expectations. Personal Attributes: Highly motivated and committed to taking ownership and demonstrating passion for the role Excellent interpersonal and communication skills Strong analytical skills and proficiency with systems Outstanding management skills when working with virtual teams Superb problem-solving abilities and communication skills Empathy and a customer-centric mindset focused on student success Certification in communication, persuasion, storytelling, or similar fields is an added advantage.
Hiring company
Dreamtime
Education
Where children develop creativity, critical thinking & self-mastery. Explore online schooling, learning hubs & AI-ready education founded by Lina Ashar.
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