About the Job: LaunchDarkly is seeking a Senior Manager, Global Payroll to lead and scale the company’s global payroll operations during its next phase of growth. This leader will partner closely with Accounting, Finance, People, Legal, IT, Total Rewards and external payroll providers to ensure payroll is accurate, timely, compliant, efficient and employee-centered across all countries and entities where LaunchDarkly operates. The Senior Manager, Global Payroll will own the end-to-end payroll operating model, including payroll processing, controls, compliance, vendor management, reconciliations, reporting, systems and continuous improvement. This role is ideal for a strategic, hands-on payroll leader who is comfortable driving change across multiple functions and regions, staying close to complex details, and building scalable processes that support a growing global workforce. Responsibilities: Own the end-to-end global payroll operating model, including payroll calendars, standard operating procedures, data inputs, approvals, processing, funding, reconciliations, reporting and issue resolution Lead US and international payroll operations across multiple countries, entities, pay frequencies and local requirements, ensuring each payroll cycle is accurate, timely and complete Manage relationships with third-party payroll providers, EOR partners and local payroll specialists, holding partners accountable for service quality, compliance, deadlines and issue resolution Establish and maintain strong payroll controls, review procedures and audit-ready documentation across employee data, tax withholding, deductions, benefits, equity, commissions, bonuses, off-cycle payments and employee changes Partner closely with People Operations and Total Rewards to ensure new hires, terminations, transfers, promotions, compensation changes, benefits elections, leaves and other employee lifecycle events flow accurately into payroll Partner with Accounting on payroll reconciliations, pay
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Role overview
Job description
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Payroll Partner Service Advocate is a key role for Pie's Payroll Partner team. This is a mid-level customer service team member who focuses on routine to advanced customer issues and resolves concerns and requests from payroll partners and insureds. How You’ll Do It Provide responsive, timely, and relevant service to payroll partners: Handles email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service, Maintai
…What they are looking for
Skills & requirements
Qualification
The Right Stuff A high school diploma or GED is required; Associate degree, trade or technical school certificates, or bachelor’s degrees are preferred
Department · Customer Support
Hiring company
Pie Insurance
Need workers' compensation or commercial auto insurance for your small business? Pie Insurance makes it as easy as pie.
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