H
New York, New York, United States· Full-time· Remote
$200K – $250K/yr
Machine LearningAICustomer Service
H
Market pay estimate
$176,332–$260,450 / year for comparable Product Manager roles in United States. Estimated from 355 similar postings (high confidence) — not stated by the employer.
Role overview
Job description
About the Role HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. What would your day-to-day look like Own the roadmap for the customer-facing conversat
…About this listing
- Source: Hopper's official careers site (via Ashby) · last confirmed on the source 3 Nov 2026
- Posted 14 Aug 2026
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Role market pulse
How Product Manager demand looks in United States
Live jobs
444
Posted 30d
183
30d movement
+26.2%
Remote share
28.4%
Salary listed
79.1%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Department · Service
Hiring company
Hopper
Education
Join 120 million travelers in planning your next trip. Get the best price on hotels, homes, flights, and car rentals.
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