ProcOps Specialist

About Mercor Mercor’s mission is to organize human intelligence for the AI economy. We build the infrastructure that enables frontier AI labs and enterprises to train, evaluate, and improve AI on real-world professional work. More than five million experts have joined our network, and we pay out over $5 million daily for their knowledge and expertise. We built our training and evaluation infrastructure alongside the world’s leading AI labs. Now, we’re bringing those capabilities to enterprises across industries, enabling them to train, evaluate, and improve AI using their own expertise and standards. Our APEX benchmarks measure how AI performs on economically valuable work, while our enterprise evaluations and post-training capabilities turn those insights into measurable improvements across real-world workflows. Our work sits at the intersection of frontier AI, human expertise, and real-world application. We’re solving problems few companies have encountered, with the opportunity to influence what the world’s most advanced AI systems become capable of doing. We’re looking for people who bring different perspectives, take ownership, exercise sound judgment, and hold themselves to an exceptionally high standard. You’ll have the opportunity to do consequential work alongside talented colleagues who challenge one another, collaborate openly, and share a commitment to excellence. Mercor is profitable and recently raised a $750 million Series D at a $20 billion valuation. We work in person five days a week in San Francisco, New York, and London. About the role We are seeking a Procurement Ops Specialist to support Mercor’s procurement operations, vendor onboarding, and employee purchasing experience. You will manage helpdesk requests and procurement intake, coordinate contract signatures and purchase orders, and partner with Accounts Payable to unblock aged invoices. You will also support user training & procurement systems testing. What You'll Do Purchasing operations. Validate pricing, legal entities, categories, and requisition lines; create and finalize purchase orders and change orders in the procurement platform. Vendor onboarding. Follow up with vendors for missing information, review tax and banking documentation for completeness under company procedures, and maintain accurate vendor profiles. Aged invoice resolution. Support Accounts Payable in unblocking aged invoices by following up with business requesters to obtain or resolve missing purchase orders and coordinating outstanding actions. Contract signatures. Route contracts for signature in Ironclad, coordinate with internal stakeholders and vendors, and track signatures through completion. Procurement helpdesk. Triage requests; assess urgency, route questions to the right owners, and track issues through resolution. Intake and service levels. Monitor procurement intake and follow up with cross-functional stakeholders to meet established service-level agreements and keep requests moving. Training and systems support. Train users on procurement workflows and supporting tools What we’re looking for 5+ years of hands-on experience in procurement operations or procure-to-pay support, including requisitions, purchase orders, and change orders. Experience supporting vendor onboarding, vendor data, contract coordination, and employee helpdesk requests. Deep familiarity with procurement/P2P tooling (e.g. Ramp, Ironclad, Zip, or similar) and a bias toward automation over manual work. Strong attention to detail when reviewing pricing, entities, categories, and purchasing records; discretion with sensitive vendor and banking information. Working knowledge of AP and payment processes, so you can hand off cleanly to AP and troubleshoot upstream issues before they become AP's problem. Clear communication and strong organization, with the ability to manage deadlines, coordinate cross-functional follow-ups, and train users. Comfort working across procurement, ERP, contract management, and collaboration tools. Experience working in fast-paced AI or hyper-growth technology environments Can do attitude Compensation Base cash comp from $135K - $156k Generous equity grant vested over 4 years Up to $15k Relocation bonus $10K housing bonus (if you live within 0.5 miles of our office) $1.5K monthly stipend for meals Free Equinox membership $200 monthly laundry reimbursement $200 monthly personal wellness reimbursement Health, Dental, Vision insurance 401(k) with company match Mercor is an Equal Opportunity Employer and is committed to providing equal opportunity to all employees and applicants. Mercor does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by California or local law, genetic information, or any other characteristic protected by applicable federal, California, or local laws and ordinances. Further, Mercor prohibits discrimination, harassment, and retaliation based on any combination of protected characteristics. This Policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other privileges, terms, and conditions of employment. This Policy and the law prohibit employment discrimination against any employee or applicant based on any legally protected status.