Producer

About THG Ingenuity THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities. THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. Role: Producer Location: THG Studios, Manchester The role We’re looking for a personable, commercially minded Producer to help deliver and help grow our serviced production business. You’ll be a key point of contact for clients, guiding them from initial enquiry through planning, shoot delivery and follow-up. Working with production companies, agencies and brands, you’ll ensure every booking is well organised, commercially sound and supported by an excellent client experience. This is a hands-on role for someone who builds strong relationships, adapts to changing requirements and works confidently across teams. You’ll balance what the client needs with what the studio can deliver, bringing practical solutions and sound judgement to a busy production environment. Key responsibilities Client relationships and delivery Act as the day-to-day contact for studio hire clients, providing clear, responsive and professional communication. Understand each client’s brief, production requirements and expectations, translating them into an achievable delivery plan. Lead client visits, recces and pre-production discussions, ensuring requirements are agreed and communicated. Coordinate bookings from confirmation through preparation, shoot days and wrap. Anticipate issues, resolve problems calmly and manage changes without losing sight of the client experience. Gather feedback and maintain relationships that encourage repeat bookings and referrals. Commercial management Prepare accurate quotes and budgets, working within agreed pricing and approval processes. Track costs, scope changes and additional charges, ensuring work is appropriately agreed and billed. Identify relevant opportunities to offer additional studio services, equipment and production support. Support enquiry conversion through timely follow-up, practical advice and a strong understanding of our facilities. Balance client satisfaction with profitability, resource availability and operational capacity. Team collaboration and coordination Work closely with the studio operations, production, technical teams, facilities, and security as well as wider teams within the business. Provide clear briefs, schedules and handovers so all relevant teams understand what is required and who is responsible. Coordinate internal resources, freelancers and suppliers to meet the needs of each client. Flag competing demands early and work collaboratively to find practical solutions. Ensure clients and visiting crews understand studio procedures and work with the relevant teams to support safe delivery. Help improve booking processes, communication and the overall client experience as the business develops. What we’re looking for Experience in production, studio hire or a comparable client-facing production environment. A strong track record of managing clients and delivering projects from enquiry or brief through to completion. Commercial confidence, including experience preparing quotes, managing budgets and controlling changes in scope. Excellent organisation, attention to detail and the ability to manage several bookings at different stages. A collaborative approach, with the confidence to bring teams together and address issues constructively. A flexible, proactive mindset and a calm approach when plans change. An understanding of film and photography production requirements and how studios support successful shoots. This is not a 9-5 job, and the correct candidate will have willingness to work flexibly around bookings, including occasional early starts, evenings or weekends, with arrangements agreed in advance. THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.