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Active2d ago

Product Manager (Technical), Product Support Experience

Anthropic·📍 CA | New York City, NY, United States

Employment

Full-Time

Work mode

On-site

Experience

7+ years

Salary

$385K – $460K/yr

Role overview

Job description

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Manager, Technical, you will own and be responsible for building a world class support experience for Anthropic's customers and the Product Support team. You will partner with Product Support Operations, AI Support, Billing, Fraud, and Product Engineering teams to build the systems that decide how Anthropic's users get unblocked when something goes wrong, and how what they report turns into product fixes, in partnership with the product teams that own the experience. Claude will be the primary operator of that support experience

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About this listing

  • Listed from Anthropic's careers site via Greenhouse · last confirmed on the source 23 Oct 2026
  • Posted 21 Oct 2026

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What they are looking for

Skills & requirements

Qualification

Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of

Department · Product Management, Support, & Operations

Hiring company

Anthropic

Technology

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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