Product Operations

Known - Founding Product Operations San Francisco, CA (in-person) 120-150k + equity Known is a matchmaker that talks to users and supports them like a friend. Our mission is to make finding love one of the defining achievements of abundant general intelligence. Users join Known by telling us their life story. On average, they spend 27 minutes talking to our conversational AI, sharing the experiences, hopes, and complexities that make them who they are. This gives us an extraordinary depth of personal context, and an even greater responsibility to earn and protect the trust behind it. We are a team of ex-founders, engineers, and go-to-market operators who've helped build and scaled some of the world's most influential consumer AI products, including Uber, Uber Eats, Airbnb, Bland, and Faire. We love to work hard, with a high degree of autonomy and ownership. We work together in Cow Hollow, San Francisco. About the Role We are looking for world class product thinkers to own Known’s product experience. Known strives to be the Apple of dating. Our team goes to extraordinary lengths to deliver a best in class user experience. We are a product-led, user-obsessed company. You will work directly with the founders to maintain and develop magical user experiences that change people's lives. The Role We expect you to own pieces of Known’s user experience. It’s up to you to decide what part of Known you’re most excited about working on. This could be : Designing product experimentation with notifications and user retention Owning user metrics (onboarding, date conversion, and retention) Developing Human-In-The-Loop processes across waitlist approval and matchmaking Building an automated testing suite for new app builds Coordinating app-store submissions and reviews Working at Known means building intelligence that could lead to a million marriages and babies. Our Investors We’re backed by Eurie Kim and Kirsten Green at Forerunner Ventures (the investors behind Decagon, Faire, and Oura), NFX and PearVC.