M
12 days ago
Dublin, Dublin, Ireland· Full-time· Remote
€36.7K – €53.9K/yr
D
Role overview
Job description
Role Description In this role, you will provide exceptional support for Dropbox Sign and DocSend ! We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users. Responsibilities Deliver technical support for Dropbox product based issues via email and occasionally phone Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores Communicate customer reported issues internally and triage them to the correct team Document recurring issues to support product quality programs, product development, and to mainta
…About this listing
- Source: Dropbox's official careers site (via Greenhouse) · last confirmed on the source 3 Nov 2026
- Posted 2 Nov 2026
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What they are looking for
Skills & requirements
Department · CX Service Development (Sub Team)
Hiring company
Dropbox
Technology
This is the job board description
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