Program Manager

Job Title: Program Manager – Internal Initiatives & Strategy Governance Role Summary We are looking for an experienced Program Manager to own the governance and end-to-end management of all internal initiatives and strategic programs across the organization. This role will establish structured visibility, prioritization, and accountability for internal projects spanning innovation, transformation, AI & automation, process improvement, and strategic priorities. You will work closely with senior leadership and cross-functional teams to convert ideas and strategic goals into well-defined programs, drive disciplined execution, remove roadblocks, track outcomes, and ensure initiatives deliver measurable business impact. Key Responsibilities 1. Portfolio & Program Governance Own the centralized governance of all internal initiatives and strategic programs. Maintain a single source of truth for ongoing and proposed initiatives across the organization. Evaluate and prioritize initiatives based on strategic alignment, business impact, feasibility, investment, and expected ROI. Ensure every initiative has a clear business case, executive sponsor, accountable owner, defined milestones, success metrics, and target outcomes. Prevent initiatives from remaining stuck in discussion, pilot, or proof-of-concept stages without clear progression. 2. End-to-End Program Execution Manage initiatives through the full lifecycle: ideation → evaluation → planning → pilot/MVP → implementation → adoption → benefits realization. Develop program plans, roadmaps, milestones, dependencies, and risk registers. Conduct regular progress reviews with initiative owners and stakeholders. Proactively identify and escalate delays, risks, resource constraints, and interdependencies. Drive action-item closure and hold teams accountable for commitments. 3. Strategic Alignment & Leadership Reporting Establish and operate a structured governance framework for internal programs. Prepare and present executive dashboards covering: Initiative status and RAG health Key milestones and deliverables Expected vs. realized business value Investment and resource utilization Risks, dependencies, and decisions required Facilitate recurring portfolio/program reviews with senior leadership. Provide clear recommendations and decision options on critical issues. 4. Benefits Realization & ROI Tracking Define measurable success criteria for every initiative. Track and report outcomes such as cost savings, productivity gains, process efficiency, automation impact, adoption rates, and employee/customer experience improvements. Conduct post-implementation reviews to validate whether expected benefits were achieved and capture lessons learned. 5. Cross-Functional Coordination Coordinate programs spanning Technology, Operations, HR, Finance, Sales, Delivery, IT, and other business functions. Clarify ownership and accountability across teams. Resolve cross-functional dependencies that impact delivery. Facilitate alignment and decision-making between business and technology stakeholders. Required Experience & Skills 8–12+ years of experience in Program Management, Portfolio Management, PMO, Transformation, or Strategy Execution roles. Proven track record of governing and delivering multiple strategic or internal initiatives simultaneously. Strong expertise in program/project governance, stage-gate processes, and benefits tracking. Experience with AI, automation, digital transformation, or process-improvement programs is highly preferred. Strong business case development and ROI orientation. Excellent stakeholder management, facilitation, and executive communication skills. Comfortable influencing and driving accountability without direct hierarchical authority. Hands-on experience with tools such as Jira, Azure DevOps, Microsoft Project, Planner, Power BI, or similar. PMP, PgMP, Agile, Scrum, SAFe, or equivalent certification preferred. Preferred Attributes Structured, detail-oriented, and results-driven. Ability to operate effectively in ambiguous and fast-changing environments. Strong problem-solving and prioritization skills. Collaborative mindset with the ability to build trust across functions and levels.