Program Manager, Community Support

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: In this role you will own the strategic design and continuous evolution of risk frameworks, the risk registry, and executive risk narratives for Community Support — translating investigative findings, AI/ML model outputs, operational signals, and emerging threats into decisions and actions that protect Airbnb. A defining element of this role is your close partnership with the Insider Threat program. Together, you will form a complementary unit: you will ensure that investigative outcomes are contextualized within the broader risk ecosystem — informing risk appetite decisions, shaping detection strategy, and driving remediation accountability. You will co-own escalation frameworks, jointly challenge detection model effectiveness, and ensure that the feedback loop between investigations, risk governance, and AI-driven detection is robust and continuously improving. Beyond analysis and governance design, you will serve as the program manager for systemic root cause resolution — ensuring that when investigations, incident

At Datadog we’re growing our investment in AI and Developer focused events. As we scale this program we’re looking to hire a Program Manager on our Community team to support our content and advocacy team efforts across these events. The Datadog Technical Advocacy team are focused on our local user communities, and bringing our technical content directly to our customers globally. You’ll be responsible for planning and execution to deliver AI and Developer events, working across multiple teams at Datadog to ensure our event is high quality and a positive experience for our customers. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Growing Datadog’s presence at AI events and identifying opportunities for meetups, hands-on learning, and sponsored events, with a focus on AI or Developer events Planning technical programming for AI or developer events that Datadog hosts or sponsors Supporting AI and developer focused content at larger global events such as DASH, Datadog’s annual conference Tracking deadlines and deliverables for our content and events, including digital and physical assets, and working with vendors and procurement teams as needed to ensure event success Identifying and resolving risks and blockers for our event programing Maintaining our internal tools and public website for event agenda and speaker content Owning our onsite speaker experience for both internal and customer speakers Managing event programming onsite, coordinating rehearsals, staffing, and ensuring smooth onsite operations Collaborate closely with our Community teams, external stakeholders, and the VP of Community Create and refine processes; maintain focus on continual improvements, automat

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Discord's Payments, Fraud & Risk team enables revenue growth and protects Discord's financial health by managing payments optimization and fraud risk as a strategic function. We operate across three core areas: identifying and mitigating large-scale fraud to enable clean revenue, optimizing the cost of payments through chargeback strategy and card network fee mitigation, and partnering with Product, Revenue, and Engineering early to surface and address fraud risk — so Discord can launch with confidence and maximize revenue outcomes. As Discord matures, this team serves as the connective tissue between Payments Strategy, Engineering, Legal, Product, and Revenue — embedding fraud and financial risk expertise into everything Discord does, with a bias toward enabling growth. As a Program Manager, Fraud and Payments Risk on Discord's Payments, Fraud & Risk team, you will own one or more of the team's core functions end-to-end — leading cross-functional programs, shaping fraud and payments strategy, and driving the fraud risk decisions that let Discord launch products with confidence and maximize clean revenue. What You'll Be Doing Own high-scale fraud detection and mitigation, payments operations, and risk assessment within your assigned area end-to-end — from strategy through execution and post-launch measurement Lead high complexity fraud investigations, perform root cause analyses, and translate findings into concrete proposals for rule improvements and cross-functional action Write SQL queries to analyze fraud and payments data, and build reporting and monitoring dashboards and alerts (e.g

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. We're looking for a Marketing Program Manager to join our Partner Marketing team and help us execute co-marketing programs, events, and industry marketing with top game developers and technology partners. This role sits at the intersection of partnerships, marketing, and program management, and plays an important part in supporting partner relationships and program delivery across our platform. Reporting to the Director, Partner Marketing, you'll work cross-functionally to help ensure the successful launch of win-win-win campaigns: good for players, good for partners, and good for our business. You'll help keep timelines, processes, and cross-functional coordination on track across sales, product, brand, creative, and channel teams. What You'll Be Doing Co-Marketing Execution Support and execute partner co-marketing campaigns across channels including owned social, email, in-product placements, and live events. Help maintain marketing "playbooks" and repeatable program templates that support consistency and faster time-to-launch across partners. Support GTM planning for partner moments (new product launches, integrations, tentpole game releases), helping prepare materials and recommendations for review. Coordinate with partners' marketing counterparts on creative direction, promotional timing, approvals, and campaign deliverables. Cross-Functional Program Coordination Provide day-to-day program support for Commerce partners, helping keep always-on promotions running smoothly. Coordinate with Developer Solutions, Advertising, Commerce, PMM, and Channel Marketing teams to track timelines, deliverab

About the Team OpenAI's mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires effective engagement with public policy stakeholders and the broader community impacted by AI. The Global Affairs team builds trusted relationships that help external stakeholders understand advanced AI and ensure that their perspectives inform our work. Within Global Affairs, the National Security Policy team works across OpenAI to understand how increasingly capable AI systems affect security, governance, and democratic resilience, and to advance policies that support the responsible development and use of AI. About the Role OpenAI is seeking a highly organized and skilled Program Manager, National Security Policy Operations to join the Global Affairs team, reporting directly to Sasha Baker, who leads the National Security Policy team. This is a hands-on program management role focused on running the planning, coordination, and execution systems that enable the team to operate effectively. This person will translate team priorities into executable plans, synthesize data and inputs into clear program updates, manage key programs and workstreams, and create the operating discipline that keeps decisions, dependencies, and follow-through on track. This role sits at the center of the National Security Policy team's planning, prioritization, information flow, and execution. Success means giving the team clear visibility into commitments, dependencies, decisions, and risks; reducing fragmented operational work; enabling faster and better-informed decisions; and ensuring priorities move reliably from scoping through completion. The ideal candidate takes deep pride in program management as a craft and is energized by enabling policy and technical experts to do their best work. The role works closely with policy experts but is not primarily responsible for setting policy positions or serving as the team's external po

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Creators are people who build audiences across the internet: influential voices whose communities listen to them and want to spend time together. Many of those communities already live on Discord, but our relationship with creators has grown organically. We have an opportunity to listen more closely, serve them more intentionally, and build a relationship that reflects the role they play on our platform. We’re hiring a Senior Staff Program Manager to build Discord’s approach to creators from the ground up. You’ll begin with a selected group of creators already using Discord, build the fundamentals that serve them well, and develop programs that make their experience on Discord better. Over time, you’ll turn what works into programs that can serve creators at scale and, eventually, give new creators more reasons to choose Discord. This is a senior individual contributor role for someone who can lead through judgment, relationships, and execution. You’ll report to the Director of Marketing, Player Communications and partner closely with Support, Product, Marketing, Communications, Partnerships, Policy, and more. What You'll Be Doing Build Discord’s creator strategy from the bottom up, starting with direct conversations and a clear understanding of what creators already on Discord need from us. Bring together the creator work that exists across Discord today, establish clear ownership, and turn a collection of early efforts into a coherent program. Define who we mean by creators and develop an initial approach for selecting and serving a trusted group across games, platforms, formats, and communities. Crea