Active3w ago

Quality Analyst

Book My Tour Now·📍 Gurugram, Haryana, India

Employment

FULL TIME

Work mode

On-site

Experience

Fresher (0–1 year)

Salary

₹20K – ₹35K/mo

Overview Requirements Company Similar jobs

Role overview

Job description

DUTIES & RESPONSIBILITIES Plan daily quality monitoring activities and select customer interactions for review. Monitor customer calls and evaluate greeting, requirement gathering, communication, objection handling, and next actions. Check whether customer travel requirements are captured correctly, including destination, dates, passengers, budget, hotels, itinerary, and special requirements. Evaluate lead qualification and verify whether Hot, Warm, and Cold lead classifications are appropriate. Review quotations for accuracy of itinerary, hotels, flights, transfers, inclusions, exclusions, pricing, discounts, and customer requirements. Check follow-up quality and verify whether Sales Executives contact customers on the planned date and record customer responses correctly. Monitor CRM records, WhatsApp, and email communication for accuracy, completeness, response quality, and process com

…

About this listing

Source: Book My Tour Now's official careers site (via Keka) · last confirmed on the source 2 Nov 2026
Posted 10 Oct 2026

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What they are looking for

Skills & requirements

sales processcommunication skills →

Qualification

Evaluate lead qualification and verify whether Hot, Warm, and Cold lead classifications are appropriate; QUALIFICATIONS & EXPERIENCE Bachelor's degree in any discipline

Department · Quality Control

Hiring company

Book My Tour Now

Technology

Book your next adventure with Book My Tour Now. Discover affordable domestic and international holiday packages, weekend group trips, hotel bookings, and flight deals tailored for your budget.

Company profile →Open jobs →Company site ↗

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