Regional Quality Process Improvement Manager: Home Health

21st Century Home Health Services (21HHS) is dedicated to delivering exceptional care to its patients while fostering a supportive and rewarding environment for its employees. The company consistently achieves hospital readmission rates below 10%—well under the industry average of more than 15%. It has also earned recognition as a 2024 Top Workplace, highlighting its culture of open communication, professional growth, empowerment, and appreciation.   As the fastest-growing home health agency in Northern California, 21HHS recently expanded into Marin and Sonoma counties, extending its reach while maintaining a reputation for excellence. Positive reviews across platforms such as Yelp, Google, Glassdoor, and Indeed reflect both the quality of care provided to patients and the outstanding experience of its employees, reinforcing its leadership in the home health industry. We're looking for a Regional Quality Manager who's driven by outcomes: better patient care, stronger clinical practice, and a team that feels genuinely supported. You'll set the standard for how care gets delivered across your region — building systems that hold up in the field, not just on paper. If you find satisfaction in spotting what's not working, coaching teams toward better ways of doing it, and building a culture where quality is everyone's job, we'd love to meet you.   This is not a remote opportunity. The position requires you to be onsite at one of our local offices (Walnut Creek, San Jose, Burlingame, Sacramento) Quality Assurance and Process Improvement Operations and Leadership and Customer Relations Customer and Patient Relations

Own the patient and family experience as a quality measure — resolve concerns quickly, follow through personally, and use complaint patterns as a diagnostic signal.

Build trust with customer by being the reliable point of contact when clinical questions or concerns come up.

Communicate quality outcomes to external partners, using performance data, star ratings, and patient satisfaction results to demonstrate the region's value and differentiate it in the market.

Represent the region in the community at partner meetings, clinical in-services, and industry events, positioning the organization as a clinical leader in the market.

Coach staff on service recovery and patient communication, equipping clinicians to handle difficult conversations with families with confidence and empathy.

Partner with sales and business development to ensure growth commitments align with the region's clinical capacity to deliver — protecting quality as volume increases.

Translate patient, family, and partner insight into process change, closing the gap between what the region thinks it delivers and what people actually experience.

To Be a Success:

Required: California Clinical License (RN, PT, ST, OT)

Education: Bachelor's degree in healthcare administration, Business, Nursing, or related is a plus

Experience: 2+ years in home health or healthcare operations is highly preferred;

Multi-site or regional support experience is a plus

Outstanding Customer Service Skills

21st Century is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We strictly prohibit discrimination or harassment of any kind, including but not limited to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other characteristic protected under federal, state, or local law.