$15/hr
Remote Service Experience Coordinator
Role overview
Job description
Position Summary The Remote Service Experience Coordinator owns the guest's experience for every service that happens away from our drive, whether at their home, at their office, or on the side of the road. This is a customer-experience role first. Cadillac owners increasingly expect service to come to them, and this position is the single point of accountability for making that experience feel effortless, premium, and unmistakably Ocean Cadillac from the first phone call to the moment the vehicle is back in the client's hands. The Coordinator brings together four functions that have traditionally lived in separate hands (Mobile Service Advisor, Roadside Service Advisor, Loaner Coordinator, and Mobile Service Operator / BDC appointment setting) into one seamless remote and mobile service experience. The goal is simple: a client who never has to repeat themselves, never wonders what's hap
…About this listing
- Source: Murgado Automotive Group's official careers site (via Lever) · last confirmed on the source 28 Oct 2026
- Posted 21 Sept 2026
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What they are looking for
Skills & requirements
Department · Ocean Cadillac
Hiring company
Murgado Automotive Group
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