RMA Manager

FII USA, Inc. , a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing. The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed. Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units Establish and maintain RMA procedures, work instructions, and documentation standards Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics Drive continuous improvement initiatives to reduce return rates and improve repair efficiency Ensure proper system tracking of RMA units within ERP/MES systems for full traceability Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines Support customer escalations related to returned products and ensure timely resolution Oversee disposition decisions including repair, scrap, return to customer, or replacement Lead cross-functional problem-solving efforts to address recurring product or process issues Ensure compliance with quality standards, customer requirements, and internal policies Train and develop team members on RMA processes, systems, and best practices Support audit activities related to RMA processes and documentation Drive reporting and visibility of RMA performance metrics to leadership Other Duties as assigned Bachelor’s Degree in Engineering strongly preferred 5+ years of experience in RMA, repair operations, quality, or manufacturing environment Experience in electronics manufacturing, PCBA, or repair operations preferred Strong understanding of RMA processes, failure analysis, and product lifecycle Experience working with ERP/MES systems for tracking and reporting Strong analytical and problem-solving skills with a data-driven approach Excellent communication and leadership skills with the ability to manage cross-functional teams Ability to manage multiple priorities in a fast-paced production/warehouse environment Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Experience with customer-facing quality or service processes preferred Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds Comprehensive benefits package including medical, dental, and vision insurance coverage. Basic life insurance and short-term disability coverage provided by employer. Supplemental life insurance and long-term disability coverage options available. 401K with employer contribution. Personal, Vacation, and Holiday paid time off for all full-time employees. Onsite Aurora Health & Wellness Center available for all employees. Employees are continuously encouraged to learn and grow their careers in smart manufacturing.