Sales Operations Analyst

Execute pilot and rollout logistics designed by the Commercial team — coordinating store/merchant selection lists, field team briefings, timeline tracking, and on-the-ground issue resolution;

Own day-to-day administration of sales and incentive tooling (e.g. Zoho or other CRM tools, commission/incentive tracking platforms), including user setup, data hygiene, and recurring report generation;

Document, maintain, train, and enforce standard operating procedures for sales, promoter, and partner-facing processes;

Support partner and customer acquisition workflows end-to-end — from lead intake and routing through onboarding — identifying and fixing operational bottlenecks;

Monitor pilot and rollout data quality in real time, flagging anomalies or field execution issues to the Commercial Analyst;

Coordinate cross-functionally with Promoter Ops, FinOps, and Product to keep field-facing processes and tools running smoothly;

Produce recurring operational reports (e.g. pilot progress, tool usage, SOP compliance) for the Commercial team;

Escalate systemic issues (tooling gaps, process breakdowns, training gaps) with enough evidence to inform the next design decision, rather than solving them in isolation.

Aligned with PayJoy’s principles and culture;

3-5 years of experience in sales operations, business operations, or a data/analytics-adjacent role; experience in fintech, lending, or a high-volume field sales environment is a plus;

Comfortable owning the operational and administrative side of sales tools (CRM, incentive/commission tracking platforms, dashboarding tools) — configuring, maintaining data hygiene, and building reports, even without prior ownership of tool strategy;

Process-oriented: able to write, maintain, and enforce SOPs, and to spot where a process is breaking down before it shows up in the numbers;

Working knowledge of SQL and BI tools (Hex, Power BI, Looker, Tableau, or similar) sufficient to pull and sanity-check your own data; advanced modeling is not required;

Strong Excel/Google Sheets skills;

Exceptional communication and coordination skills, capable of working with field teams, promoters, and merchant partners in Bahasa Indonesia and English;

Willing to work on-site in Jakarta and to travel to field/market locations as pilots require;

Bachelor’s degree in Business Administration, Industrial Engineering, Finance, or a related field;

Must be detail-oriented and comfortable in a fast-paced, ambiguous, early-stage environment;

Startup or field operations experience is a plus.