Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Sales Analytics Analyst, you will join our Sales Operations and GTM Analytics organization, partnering with Sales, Finance, Data Engineering, and Business Systems to make our sales data more reliable, accessible, and actionable. You’ll help build and maintain the data models, reporting, and performance metrics that enable Fin to understand how our sales organization is performing. You’ll also contribute to compensation modeling and reporting, helping ensure that rep attainment and productivity are measured accurately and consistently. This is an opportunity to develop deep expertise in sales analytics while working closely with technical and business partners. We’re looking for someone who is curious, detail-oriented, eager to learn, and excited to use data and AI thoughtfully to solve real operational problems. What will I be doing? Own and maintain foundational sales analytics data models, partnering with Data Engineering to build new models and improve data
Salary not disclosed
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Role overview
Job description
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
We are hiring a talented Sales Operations Analyst based in Santa Clara, CA to support NVIDIA’s North America and Latin America (NALA) Enterprise Sales division. This role partners with Regional Industry Sales Leaders (RISLs), Regional Industry Sales Managers (RISMs), Account Managers (AMs), and senior sales leadership. Responsibilities include improving business visibility, facilitating effective resource use, and developing scalable operational procedures throughout the organization.
What you'll be doing:
- Manage the NALA resource and headcount-planning process by collecting requests and business reasons from sales leaders. Facilitate prioritization, monitor approved and open roles, and prepare executive materials for leadership reviews.
- Support Zoom onboarding and enablement for the sales organization, including coordinating user access, training, office hours, adoption activities, communications, usage reporting, and issue resolution.
- Own the operating process for industry and territory reviews, including developing standardized templates, coordinating inputs, preparing performance analyses, scheduling leadership discussions, documenting decisions, and tracking follow-up actions.
- Analyze territory and account performance to identify coverage gaps, productivity concerns, business risks, and areas requiring additional leadership attention.
- Coordinate the sales-out target-setting process across NALA industries, teams, and Account Managers, working closely with Finance and sales leadership to ensure accurate and timely allocations.
- Develop and maintain dashboards, trackers, reporting tools, and centralized resources that give the organization a reliable, one-stop view of account, organizational, headcount, and business information.
- Produce recurring and ad hoc data analyses for RISLs, RISMs, and AMs, translating complex information into clear insights that support business decisions and field execution.
- Support Salesforce account governance and data quality, including account ownership, reassignment, visibility, and opportunity-management issues.
What we need to see:
- Bachelor’s degree or equivalent experience and 5+ years of experience in sales operations, business operations, revenue operations, analytics, or a related field.
- Demonstrated ability to manage complex operational processes involving multiple collaborators, competing priorities, and firm deadlines.
- Strong analytical abilities and the capacity to convert business data into clear insights, suggestions, and communications suited for executives.
- Advanced Microsoft Excel and PowerPoint skills, with experience developing analytical models, dashboards, trackers, and leadership-ready presentations.
- Experience with Salesforce and business-intelligence tools such as Power BI.
- Strong written and oral communication skills, with the capability to engage successfully with senior leaders and teams spread across different locations.
- Exceptional attention to detail and a high standard for accuracy, completeness, and presentation quality.
- Excellent organizational, project-management, and time-management skills, with a logical approach to problem-solving and prioritization.
Ways to stand out from the crowd:
- Experience owning resource planning, target allocation, territory reviews, business reviews, or sales-performance management processes.
- Ability to move beyond reporting by identifying meaningful business insights, recommending actions, and tracking outcomes.
- Experience developing scalable operating rhythms and replacing fragmented workflows with standardized, repeatable processes.
- Experience onboarding and driving adoption of sales-productivity, collaboration, or AI-enabled tools.
- An upbeat, collaborative approach with exacting standards and a strong sense of ownership.
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Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 92,000 USD - 143,750 USD for Level 3, and 128,000 USD - 195,500 USD for Level 4.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.What they are looking for
Skills & requirements
Qualification
What we need to see: Bachelor’s degree or equivalent experience and 5+ years of experience in sales operations, business operations, revenue operations, analytics, or a related field
Hiring company
NVIDIA
We create the world’s fastest supercomputer and largest gaming platform.
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