Seasonal Tech Support Analyst - Warehouse

Qualification

One to three years of experience in a technical support role, with demonstrated ability to troubleshoot and resolve PC, Mac, and peripheral hardware and software issues. Strong working knowledge of Windows OS, Mac OS, MS Office, and Google Workspace, with hands-on experience supporting additional tools such as Zoom, Cisco AnyConnect, Box, and Adobe Creative Cloud. Solid understanding of networking concepts including TCP/IP, DNS, LAN, WAN, and VPN, with the ability to diagnose and articulate connectivity issues clearly. Experience operating and supporting Android and Apple iOS devices, including mobile device management platforms such as SOTI MobiControl. Proficiency with ITSM platforms, with experience in ServiceNow preferred; familiarity with running and terminating Cat6 network cabling is a plus. Excellent verbal and written communication skills, strong analytical ability, and a calm, composed approach when supporting demanding users or fast-moving operational environments. Physical ability to lift computer equipment including monitors and printers up to 60 lbs., and willingness to travel occasionally to remote locations and work within warehouse environments.