Senior Agent, Customer Service (Multi-Lingual)

Who We Are At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance. We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now! About the Team The Operations function at OKX is the engine powering our local business growth and execution. We are a team of product-minded, commercially driven problem solvers who bridge the gap between strategy, customer experience, and compliance. We build scalable workflows, drive market expansion, and champion operational excellence - ensuring we scale the business efficiently and responsibly. What You'll be Doing: Cross-Functional Project Leadership: Lead strategic, high-impact initiatives across Product, Growth, VIP/Affiliates, Compliance, and Customer Support. Product & Tech Operations Bridge: Partner closely with Product Managers and Engineering to align on product rollouts, conduct operational testing, influence roadmap prioritization, and optimize end-to-end customer journeys. Commercial Alignment & Growth Support: Collaborate with commercial and growth teams to scale operational

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity The Head of Finance will lead the finance function for OKX in Malta and across our wider European footprint. Based in Malta, the role holds direct accountability for our regulated European entity, its statutory and prudential reporting, and its relationship with supervisory authorities. This is a senior role for a finance leader with a long track record in European regulated financial services, who can hold the regulatory line while acting as a commercial partner to the business as it scales across Europe. What You'll Be Doing The role is based in Malta and involves close collaboration with regional and group teams across multiple European jurisdictions. Some flexibility to work across time zones will be required. Lead the finance function for OKX's Malta regulated entity and support the wider European business. Own statutory and regulatory reporting for the entity, including prudential submissions and the accuracy of information filed with supervisory authorities. Act as the senior finance representative in engagement with European regulators, covering routine supervision, information requests, examinations and remediation. Own the regulatory finance agenda across the regimes the business operates under, including MiCA, payment institution and electr

About us: BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice. We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration. Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen. Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today. By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, we're building the trusted operating layer for the evolution of money movement, helping customers participate in emerging digital networks without having to rebuild their businesses around every new innovation. We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift. We're incredibly honored to have been recognized by: CNBC World's Top Fintech Companies (2026) FXC Intelligence Top 100 Cross-border Payment Companies (2026) Newsweek's The Top 100 Global Most Loved Workplaces (three years running, most recently 2025) LinkedIn as one of the Top 20 Startups in the UK (2025) About this role in the team: We are seeking a Malta Compliance Manager to oversee regulatory compliance for our Malta Electronic Money Institution and CASP. This role sits within our 2nd Line of Defence, executing and maintaining the compliance monitoring program, firm-wide poli

We are seeking an experienced Trading Operations Specialist to assist the company in executing trading strategies and ensuring the effective risk management of trading activities. This role involves overseeing pre-trade, live, and post-trade monitoring, stress testing algorithms, implementing kill functionality, monitoring market abuse, and raising red flags to senior management and compliance as necessary What You’ll Be Doing: Have access to and oversee the implementation of the kill switch to manage and mitigate trading risks promptly Lead a first-line team responsible for owning and managing trading risks, including stress testing algorithms and monitoring trade executions Review and approve new algorithms, parameters, and risk limits before they go live Monitor trades in real-time and review open positions to make informed decisions and adjustments as needed Raise red flags to the CEO, compliance team, and relevant stakeholders for immediate action and resolution Liaise with regulators on compliance matters where necessary Collaborate with the trading desk to ensure smooth and efficient trading operations while adhering to risk management protocols What We Look For In You: Bachelor's degree in Finance, Economics, Mathematics, or a related field 5+ years of proven experience in trading operations, risk management, and market surveillance within the financial industry Strong understanding of trading strategies, algorithms, risk metrics, and market dynamics Excellent analytical skills and the ability to assess and manage trading risks in real-time Proficiency in using trading platforms, automated monitoring tools, and risk management software Effective communication and decision-making skills to lead and collaborate Why Should You Join Our Team? Join an international team of highly qualified professionals Cutting-edge hardware and technology Onsite work at our Malta office (relocation to Malta is required) 40 paid days off Competitive salary