Senior Associate - Customer Experience

This is not a typical customer support job, where all you are tracked on the number of tickets resolved. At Finnable, you own the complete customer portfolio and are responsible for the end-to-end resolution of queries. We’re looking for proactive, empathetic, and solution-driven individuals to join our customer support team. As a CX Agent (Chat Support), you will be the first point of contact for our customers—resolving issues, answering queries, and making sure every interaction ends on a positive note. If you enjoy helping people, are quick on your keyboard, and take pride in solving problems independently, this role is made for you. What will you do? Responsibility: Interacting with the clients via Phone/Chat and other platform Proactively resolve all customer issues Interact with customer on-site and help resolve issues Should have good convincing skills and able to communicate confidently on phone and in person Should be able to keep accurate and detailed records of calls made and results achieved Requirements: Must have excellent Spoken & written communication skills in English. Pleasing personality with excellent communication (speaking, email writing) skills. Good in computers MS-OFFICE and Internet. Should be aware of Social Media You will be a perfect fit if - You are highly enthusiastic, ambitious and go out of your way to get things done You take complete ownership of your area of work and are extremely agile We are looking for candidates, who have an experience of 2 - 3 years in the similar role. Our promise is to provide you with the most stimulating and challenging environment and to make you a “force” in the financial services industry very quickly. So be ready, don’t prepare yourself – there is nothing you can prepare for, our interview questions are not from a “how to get hired” book. Remember – UNCOMPLICATED AND FAST!