Senior Associate, Marketing Analytics

About the Team On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty. You're excited about this opportunity because you will… Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives We're excited about you because… You have a Bachelor’s degree or higher You have 2-4+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in a complex environments You’re an owner / self-starter – You have a bias towards action and are proactive in identifying opportunities a

About the Team The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We partner closely with merchants to get to the root cause of order quality issues and build the tools, policies, and merchant-facing programs that fix them - work that touches millions of orders a week and shapes whether customers trust ordering again. About the Role We're hiring a Senior Associate to help lead analysis and execution on programs that reduce missing and incorrect orders. You'll dig into order-level data to size problems and spot patterns, help design and run tests of new merchant interventions, and turn what you learn into solutions. It's a good time to join: we're scaling several interventions that are already working and piloting new ones, so the work you do in your first few months will directly impact the future of Merchant operations. You will report into the Senior Manager, Order Quality on our Live Order Experience team in our Merchant Strategy & Operations organization. You’re excited about this opportunity because you will… Strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement Analyze – Build models to evaluate the, value and opportunity costs of strategic initiatives and define success with KPIs Experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization Influence – Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives Make stuff happen – Handle complexity in a detailed and structured way, with a bias to action We’re excited about you because… You have 2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus Yo

About the Team DoorDash is building a new category of B2B SaaS products that help restaurants manage and grow their businesses - one of the company's most strategic and high-visibility initiatives, backed directly by senior leadership. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas and improve working lives in one of the country's biggest industry sectors. You will operate with the speed and autonomy of an early-stage startup, but with the resources, data, and scale of a public company. The team is small, the problems are complex, and your work will directly shape how we go to market, what we build, and how thousands of merchants grow their businesses. About the Role You’ll build, refine, and own the infrastructure and operating models that support the growth of DoorDash’s Enterprise Digital Ordering business, helping enterprise restaurant merchants transform their first-party digital experiences. As part of a key pillar within DoorDash’s Commerce Platform, you’ll work on high-impact initiatives with visibility across senior leadership, including the executive team. Within the Launch / Solutions Architect pod, you’ll partner with Product, Engineering, Integrations, Design, Merchant Operations, Analytics, Marketing, and Finance, while working directly with enterprise merchants. You’ll help build and scale a platform that brings together DoorDash products and restaurant integrations to help merchants reach and retain customers, preserve their distinct brand identity, and grow sales. What You'll Work On As a member of the DoorDash Commerce Platform Strategy & Operations (S&O) team, you will play a critical role in driving growth across our various products and services. You will be a founding member of the Product Operations function and help us build a world class ProdOps team while delivering 1st par

About the Team The mission of our Retention Marketing team is to build lasting relationships with our audiences – consumers, dashers, and/or merchants – as soon as they engage with DoorDash by providing them with a personalized, cross-channel experience that delights them and drives them to return to DoorDash to find the products and experiences that are relevant to them. About the Role As the Retention Marketing Lead for DashPass, you will define and evolve the membership marketing vision, translating subscriber growth and retention goals into CRM strategies and leading a team responsible for delivering high-quality, data-driven campaigns across email, push, SMS, promotions, and in-app messaging. You will collaborate with all parts of the business, ensuring cohesive strategy, clear prioritization, and measurable business impact on membership growth and retention. In this role, you will sit on the Consumer Retention Marketing team with a key objective of driving incremental GOV and Paid Net Adds. You will report into the Head of Consumer Retention Marketing on our Growth Marketing team within our Marketing organization. You’re excited about this opportunity because you will… Oversee all owned channel marketing campaigns and programs across the DashPass lifecycle, ensuring a cohesive, personalized journey Lead the development of annual and quarterly Retention marketing plans, maximizing incremental gains to meet overarching audience-level business targets Manage a team of Retention Marketers, providing structure and coaching for the team to deliver against retention and engagement goals Oversee the testing roadmap for CRM campaigns including message/content strategy, target audience segmentation, and measurement plans Identify and develop means for improving personalization and relevance across the DashPass lifecycle and partner with Analytics on developing associate measurement frameworks Partner with cross-functional leaders (Analytics, Product, Integrated Ma

About the Team DoorDash is looking for a Strategy & Operations Associate to help build our DashPass subscription business. DashPass is DoorDash's fastest growing and highest priority areas, which means you'll influence some of the key parts of our subscriber's experience, generate key insights and test new products. Together, we are building the world’s most valuable subscription product to attract and retain DoorDash’s most loyal customers. About the Role The Strategy & Operations Associate, DashPass role is for truth seekers who enjoy solving complex problems, work across the organization, and execute to bring strategies to life. You will lead the strategy development and implementation of growth and quality initiatives. On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber retention, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing. Our best Strategy & Operations Senior Associates are motivated, analytical, creative and have exceptional interpersonal and relationship-building skills. We are currently operating in a hybrid model, some time in-office and some time remote but it is quite flexible! You're excited about this opportunity because you will… Strategize - Innovate and work on support strategy within the DashPass business. Collaborate - Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities. Influence – Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc. Experiment - Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs. Build - You are excited to work on something that hasn't been done before. Your job will include building products and launching plans from the gro

About the Team DoorDash's MarTech Operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As a Senior Associate focused on QA Automation, you'll own the quality backbone for how we build, test, and ship marketing campaigns across DoorDash audiences. About the Role You'll lead the expansion of our QA automation tooling, drive the shift from manual QA to automated QA workflows, help automate the ship review process, and scale multivariate QA and sample testing practices across every audience we serve. This is a highly cross-functional, builder-oriented role for someone who wants to own a strategic quality function end-to-end. You’re excited about this opportunity because you will… Own and expand DoorDash's QA automation toolkit for Retention Marketing campaigns Lead the transition from manual QA to automated QA across all audiences Automate and streamline the ship review process Design and scale Multivariate QA / Sample Testing programs across DoorDash audiences. Partner cross-functionally with Marketing, Engineering, and Data Science to define QA requirements and operational readiness criteria Track and report on QA coverage, defect rates, and campaign quality metrics Build documentation, SOPs, and training that help marketing teams adopt new QA tools and processes with confidence We’re excited about you because… 3+ years of experience in marketing technology, quality assurance, marketing operations, program management, or a similar operational role at a technology company Experience with QA processes for marketing campaigns (peer review, ship review, sample/multivariate testing) or software QA automation Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, or similar) preferred Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned Comfort working with data to track quality met