Senior Associate, Merchant Strategy & Operations

About the Team The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We partner closely with merchants to get to the root cause of order quality issues and build the tools, policies, and merchant-facing programs that fix them - work that touches millions of orders a week and shapes whether customers trust ordering again. About the Role We're hiring a Senior Associate to help lead analysis and execution on programs that reduce missing and incorrect orders. You'll dig into order-level data to size problems and spot patterns, help design and run tests of new merchant interventions, and turn what you learn into solutions. It's a good time to join: we're scaling several interventions that are already working and piloting new ones, so the work you do in your first few months will directly impact the future of Merchant operations. You will report into the Senior Manager, Order Quality on our Live Order Experience team in our Merchant Strategy & Operations organization. You’re excited about this opportunity because you will… Strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement Analyze – Build models to evaluate the, value and opportunity costs of strategic initiatives and define success with KPIs Experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization Influence – Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives Make stuff happen – Handle complexity in a detailed and structured way, with a bias to action We’re excited about you because… You have 2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus Yo

About the Team Our sales and partner management teams are the heart and soul of DoorDash, helping us partner with top merchants (think restaurants, grocers, convenience stores, retailers) across the country to grow their revenue and help them operate even better. As DoorDash grows both in scale and scope of offering, the strength of our sales engine and organizational structure must grow with it. The Pre-Sales S&O team focuses on the acquisition of SMB restaurants across the United States, Canada, Australia, and New Zealand. About the Role As a Senior Associate on Sales Strategy & Operations, you'll take end-to-end ownership of the Canada SMB Inbound, Self-Serve Merchant Onboarding (SSMO), and Sales Development Representative (SDR) functions — the core engine behind restaurant acquisition for Canada. You will own the strategy, goaling, and forecasting infrastructure for these channels, manage relationships with stakeholders across sales, marketing, and vendor partners, and be accountable for day-to-day performance and ongoing improvement of the business. You'll be expected to operate with significant autonomy — identifying opportunities, shaping strategy, and leading initiatives that produce measurable outcomes — and you'll also help the team use AI and automation to scale its own productivity, building tools and workflows that create leverage well beyond your own workload. You will report into the Canada Pre-Sales RevOps Lead on our Pre-Sales S&O team in our Sales Strategy & Operations organization. You're excited about this opportunity because you will… Own – Take full ownership of the Inbound, SSMO, and SDR functions for Canada, including goaling, forecasting, and pacing infrastructure Build – Design and encourage adoption of new sales products, processes, and tools (including AI-powered workflows) that scale team productivity Strategize – Partner with Sales leadership to build effective, cost-efficient go-to-market strategies and structural chang

About the Team DoorDash is building a new category of B2B SaaS products that help restaurants manage and grow their businesses - one of the company's most strategic and high-visibility initiatives, backed directly by senior leadership. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas and improve working lives in one of the country's biggest industry sectors. You will operate with the speed and autonomy of an early-stage startup, but with the resources, data, and scale of a public company. The team is small, the problems are complex, and your work will directly shape how we go to market, what we build, and how thousands of merchants grow their businesses. About the Role You’ll build, refine, and own the infrastructure and operating models that support the growth of DoorDash’s Enterprise Digital Ordering business, helping enterprise restaurant merchants transform their first-party digital experiences. As part of a key pillar within DoorDash’s Commerce Platform, you’ll work on high-impact initiatives with visibility across senior leadership, including the executive team. Within the Launch / Solutions Architect pod, you’ll partner with Product, Engineering, Integrations, Design, Merchant Operations, Analytics, Marketing, and Finance, while working directly with enterprise merchants. You’ll help build and scale a platform that brings together DoorDash products and restaurant integrations to help merchants reach and retain customers, preserve their distinct brand identity, and grow sales. What You'll Work On As a member of the DoorDash Commerce Platform Strategy & Operations (S&O) team, you will play a critical role in driving growth across our various products and services. You will be a founding member of the Product Operations function and help us build a world class ProdOps team while delivering 1st par

About the Team The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation. About the Role DoorDash is looking for a senior Associate Manager, Strategy & Operations to own and accelerate our global payments growth strategy. In this highly visible role, you will act as the strategic "train conductor" for our payments business, working to hit ambitious annual revenue targets by driving the adoption of transactional features across our merchant base. To be successful, you must possess a deep understanding of the payments industry—specifically how payment gateways, Merchant of Record (MoR) models, and transaction fees operate within B2B SaaS ecosystems. You will be directly goaled on moving the needle on critical metrics: increasing payments attach rates, boosting online GMV per venue, and optimizing our take rates. You will partner closely with Product to build new payment-driving features from scratch, shape our global Pricing & Packaging strategy, and rally Sales, Marketing, and Customer Success to execute holistic Go-To-Market launches. This role requires a highly autonomous, confident leader who thrives in ambiguity, can synthesize complex data into actionable insights, and can influence executive stakeholders without direct authority. The ideal candidate is an autonomous owner who can build consensus, synthesize complex data, and navigate 0-to-1 product launches in a fast-paced B2B SaaS environment. You’re excited about this opportunity because you will… Drive Payments Growth: Own the strategy to incr

About the Team The Finance & Strategy team accelerates the growth of our business by implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability and defensibility of our business model. We're looking for those who can model the future and collaborate to help carry projects from conception through execution. On a typical day, you may extract insights from data, build business cases for new products, and work to design and launch pilots. You'll help support some of the most impactful programs we undertake as a company. About the Role This role provides a unique opportunity to build finance business partnership and strategy at a hyper-growth company. We are looking for a Senior Associate who can build financial models from scratch and is eager to join a fast paced team, supporting our Deal Desk team's partnership with Sales (Enterprise/Mid-Market and SMB) on Go-To-Market (GTM) support for new restaurant merchant deals, renegotiations and other commercial agreements across Marketplace, Commerce Platform and emerging lines of business. You will partner with teams across the business including Business Development, Sales, Account Managers, Strategy & Operations, Product GMs, Accounting and Finance to support strategic business and financial decisions. You will build and maintain financial models and help inform commercial recommendations. You will also support initiatives spanning pipeline and portfolio performance improvement, pricing, policy, and Go-To-Market (GTM) focused analyses. You're excited about this opportunity because you will… Help support and scale our restaurant vertical Analyze operational/financial data, uncover trends and assess current/future business risks and opportunities Build and maintain models and analyses to balance growth vs. profitability Work with cross-functional partners to support new processes and policies We’re excited about you because… 4+ years of strategic fi

About the Team DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants to help them grow their business and improve working lives in one of the country’s biggest industry sectors. About the Role As an Associate Manager on the Digital Ordering Strategy & Operations team, you will play a critical role in building a world-class SaaS business. You will be responsible for defining and leading key go-to-market bets and initiatives to scale our business nationwide. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering’s strategic goals. You’re excited about this opportunity because you will… Lead. You’ll drive high visibility, cross-functional workstreams that address Digital Ordering’s most unique and challenging questions Build. You’ll shape strategies, workstreams, and playbooks across our most important go-to-market priorities, working closely with senior stakeholders across GTM, product, marketing, and beyond Sell. You’ll design and influence the GTM sales motion at each stage of the sales funnel to communicate our value proposition to Merchant partners Operate. You’ll get to the lowest level of detail and have a deep understanding of how our go-to-market engine operates, and use that to scale Analyze. You’ll parse complex data sets paired with qualitative feedback to provide insights and recommendations to grow the business We’re excited about