Senior Customer Engineer, Territory - Philadelphia, PA

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Location: This role is available for candidates who reside in Ohio. We are seeking a highly motivated and customer-focused Solution Engineer to join our team. This role is primarily field-based, with approximately 70% of time spent working remotely or from a regional office within the assigned territory, supporting sales and channel technical activities. The position also requires up to 30% travel. As a trusted technical advisor, you will work closely with customers, partners, and internal teams to design, position, and demonstrate cybersecurity solutions that address complex business and security challenges. This is an excellent opportunity for professionals who enjoy combining technical expertise with customer engagement and relationship building. Key Responsibilities Partner with Sales teams to drive technical engagement throughout the customer lifecycle. Support channel partners including VARs, MSPs, and MSSPs with solution positioning, deployment, and ongoing technical support. Deliver product demonstrations, proof-of-concepts, technical presentations, and whiteboard sessions. Provide technical consultation and solution recommendations aligned with customer business objectives. Collaborate with Product Management

About the Job: As a Senior Enterprise Account Executive, you will play a pivotal role in nurturing and expanding relationships with large enterprise accounts within your designated territory. You should possess exceptional business acumen, a customer-centric approach, and the self-motivation to thrive with minimal supervision. Moreover, you must be adaptable and proficient in wearing multiple hats as you take on this crucial responsibility. We have full confidence in your ability to make the right decisions and drive results autonomously. LaunchDarkly is a rapidly evolving software company with a strong mission and vision, powered by a diverse and talented team. Our mission is to accelerate software development by empowering teams. Joining our dynamic and fast-growing team, you will make an immediate impact on our product and customer success. Responsibilities: Ownership of Large Enterprise Accounts: You will be the primary point of contact and relationship owner for large enterprise accounts within your territory. Territory and Account Planning: Develop comprehensive territory and account plans, proactively drive outbound pipeline generation independently, and collaborate effectively with Business Development Representatives. Ensure Successful Adoption: Ensure the seamless adoption of LaunchDarkly within these large enterprises through robust account management. Coordinate closely with pre-and-post sales engineering, customer success, and support teams to guarantee client satisfaction. Elevate LaunchDarkly's Visibility: Increase LaunchDarkly's visibility and communicate our value proposition effectively to Vice Presidents and C-Suite executives within these large enterprises. Collaboration with Solutions Engineers: Work closely with your solutions engineer counterpart to deliver both business and technical value to prospects and customers. Cross-functional Collaboration: Collaborate with internal teams, including product support, developer relations, marketing, and

The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This is a remote role supporting a West Coast territory. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time. Adoption,

The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This is a remote role supporting a South East territory. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time. Adoption,

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Location: This role is available for candidates who reside in Ohio. We are seeking a highly motivated and customer-focused Solution Engineer to join our team. This role is primarily field-based, with approximately 70% of time spent working remotely or from a regional office within the assigned territory, supporting sales and channel technical activities. The position also requires up to 30% travel. As a trusted technical advisor, you will work closely with customers, partners, and internal teams to design, position, and demonstrate cybersecurity solutions that address complex business and security challenges. This is an excellent opportunity for professionals who enjoy combining technical expertise with customer engagement and relationship building. Key Responsibilities Partner with Sales teams to drive technical engagement throughout the customer lifecycle. Support channel partners including VARs, MSPs, and MSSPs with solution positioning, deployment, and ongoing technical support. Deliver product demonstrations, proof-of-concepts, technical presentations, and whiteboard sessions. Provide technical consultation and solution recommendations aligned with customer business objectives. Collaborate with Product Management

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Location: This role is available for candidates who reside in Ohio. We are seeking a highly motivated and customer-focused Solution Engineer to join our team. This role is primarily field-based, with approximately 70% of time spent working remotely or from a regional office within the assigned territory, supporting sales and channel technical activities. The position also requires up to 30% travel. As a trusted technical advisor, you will work closely with customers, partners, and internal teams to design, position, and demonstrate cybersecurity solutions that address complex business and security challenges. This is an excellent opportunity for professionals who enjoy combining technical expertise with customer engagement and relationship building. Key Responsibilities Partner with Sales teams to drive technical engagement throughout the customer lifecycle. Support channel partners including VARs, MSPs, and MSSPs with solution positioning, deployment, and ongoing technical support. Deliver product demonstrations, proof-of-concepts, technical presentations, and whiteboard sessions. Provide technical consultation and solution recommendations aligned with customer business objectives. Collaborate with Product Management