M
Melbourne, Australia; Sydney, Australia· Full-time
MongoDBAWSAzureAI
NL
Role overview
Job description
About the Role As a Senior Customer Success Manager at NetBox Labs, you will own the long-term success and growth of a strategic portfolio of customers. Your primary responsibility is to ensure customers realize sustained value from NetBox Labs’ products and services, resulting in strong net revenue retention (NRR) and customer lifetime value (CLV) . This role goes beyond day-to-day account management. You will operate as a trusted advisor, helping customers align NetBox Labs to their business and technical objectives, while proactively identifying risks and growth opportunities. You will also play a key role in shaping Customer Success strategy, processes, and best practices as the organization continues to scale. What You’ll Do Own NRR and CLV for a portfolio of mid-market and enterprise customers Develop and execute customer success plans aligned to customer goals and outcomes Drive o
…About this listing
- Source: NetBox Labs's official careers site (via Ashby) · last confirmed on the source 3 Nov 2026
- Posted 27 Oct 2026
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Role market pulse
How Customer Success Manager demand looks in Australia
Live jobs
16
Posted 30d
9
30d movement
Early signal
Remote share
37.5%
Salary listed
18.8%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Department · Customer Success
Hiring company
NetBox Labs
Technology
Build and manage complex networks easier with NetBox Labs, using an enterprise-grade version of the world’s most popular network source of truth.
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