Senior Customer Success Manager

About GoKwik GoKwik is India’s leading D2C Commerce Growth Platform, helping 15,000+ brands acquire, convert, engage, and retain shoppers. Powered by a network of 200M+ shoppers, 500M+ checkouts, and 1.5B+ customer conversations, we’re building the operating system for commerce growth. KwikEngage, GoKwik’s commerce engagement suite, helps brands drive conversions, improve customer retention, and increase repeat revenue through WhatsApp, RCS, Email, SMS, and AI-powered customer journeys. Why This Role Matters We are looking for a Senior Customer Success Manager to drive merchant retention, revenue growth, and product adoption across a portfolio of D2C brands using KwikEngage. The role requires a strong understanding of customer lifecycle marketing, data-driven growth strategies, and commercial account management. In addition to managing strategic merchant relationships, you will mentor Cu