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Active3mo ago

Senior Customer Support Engineer, Australia

NetBox Labs·📍 Australia

Employment

FULL TIME

Work mode

Remote

Experience

SENIOR LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

About the Role As a Customer Support Engineer (CSE) at NetBox Labs, you are the technical partner your customers rely on. You immerse yourself in their world, learn how they run their networks, and help them get real value from NetBox and our broader product suite. When something breaks, you own it. When customers are planning something complex, you are in the room. When they are not sure what is possible, you show them. This is a relationship role with deep technical requirements. You will work with network engineers on their hardest problems and on their business's strategic priorities. The best people in this role are trusted by their customers the way you trust a colleague who always knows what to do. You will report to the CSE Manager and work closely with Customer Success Managers, TechOps, Product, and Engineering. What you will do Be the technical anchor for your customers Build

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About this listing

  • Source: NetBox Labs's official careers site (via Ashby) · last confirmed on the source 3 Nov 2026
  • Posted 14 Jul 2026

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What they are looking for

Skills & requirements

Department · Customer Success

Hiring company

NetBox Labs

Technology

Build and manage complex networks easier with NetBox Labs, using an enterprise-grade version of the world’s most popular network source of truth.

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