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Artificial IntelligenceAICustomer Service
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Salary not disclosed
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Role overview
Job description
Role Overview A fully dedicated Talkdesk Customer Experience Manager embedded within the Orange team, responsible for maximizing the value of the Talkdesk platform and supporting Orange's CX and AI transformation. This role combines strategic customer leadership with strong technical fluency, working closely with Orange business and technical teams to identify, develop, and optimize high-value use cases, particularly across AI and Agentic capabilities. The CXM acts as a trusted advisor and orchestrates the appropriate Talkdesk teams across Product, Engineering, Professional Services, and Customer Care to drive adoption and measurable business outcomes. Core Responsibilities AI & Use Case Development Identify, prioritise, and support AI and Agentic use cases based on Orange business priorities. Translate business challenges into defined use cases, success criteria, and measurable outcomes
…About this listing
- Source: Talkdesk's official careers site (via Greenhouse) · last confirmed on the source 27 Oct 2026
- Posted 26 Oct 2026
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What they are looking for
Skills & requirements
Department · Customer Experience
Hiring company
Talkdesk
Technology
Talkdesk is a global organization of 1,300 employees located in 19 countries (and counting)! We are a recognized cloud contact center leader, have ~$500 million in funding and a valuation of more than $10 billion with our Series D. Now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth!
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