Senior Director, Care Operational Excellence

Omada Health is on a mission to bend the curve of chronic disease. Job overview: Omada is seeking a Senior Director, Capacity Planning, Workforce Operations & Analytics to lead all teams in this department as it scales into a world‑class, human‑led and AI‑enabled operations and analytics function that supports Omada’s multi‑condition platform across Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Physical Therapy, Member Support, Member Navigation and Supply Chain. This leader will be accountable for end‑to‑end department strategy and execution, translating enterprise and care team goals into clear priorities and operating systems for workforce capacity planning, staffing operations, licensing and credential management, and care team analytics. Reporting to the VP Operational Excellence, the Senior Director will oversee the centralized department that supports care team capacity planning and staffing, including the administration of Omada’s third party licensing and credentialing software, and runs the care team analytics “spoke” within Omada’s hub‑and‑spoke analytics model. This role includes full department leadership: setting 1–3 year strategic priorities, controlling key cost of revenue and gross margin levers, and leading the adoption of AI-enabled predictive modeling and analytics to improve capacity planning, staffing efficiency, and decision-making across care teams. Your Impact: As Senior Director, Capacity Planning, Workforce Operations & Analytics, you will: Own the care teams Capacity Planning, Workforce Operations & Analytics operating vision and roadmap Define and maintain a clear operating vision for the department as the “operational brain and data engine” for care teams. Translate company and care teams strategies into a concrete 1–3 year departmental strategy covering capacity planning, workforce staffing operations

Omada Health is on a mission to bend the curve of chronic disease. Job overview: The Senior Program Manager, Health Coaching reports to the VP, Operational Excellence and serves as the business operations dyad partner to the Senior Director of Health Coaching & Practice. The Senior Program Manager leads Health Coaching’s strategy and business planning and data driven continuous-improvement efforts. They translate priorities into actionable operating plans, data-driven decisions, and measurable improvements in coach and member outcomes, operating performance, and cost to serve. The Senior Program Manager proactively partners with stakeholders across Health Coaching, Care Delivery, Clinical, and the broader company to advance business priorities and improve new and existing programs. They bring structure to complex business challenges by using data, performance metrics, and disciplined problem-solving to identify opportunities, clarify tradeoffs, inform decisions, and move cross-functional initiatives forward. Because this person will influence colleagues within Health Coaching, Care Delivery, and across Omada, they will demonstrate strong leadership skills, operate effectively through ambiguity, and be highly collaborative and organized. Your Impact: Management of strategic roadmap Document and manage business priorities, project governance plans, project schedules, success criteria and project milestones Develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs are on track Proactively identify and resolve issues that affect Omada’s Care Teams and/or member experience and may impair our ability to meet strategic, programmatic or product goals. Actively build relationships across Omada teams to deliver on your roadmap. Partner with Care Delivery program managers as well as partners in Clinical, Strategic Finance, Legal, HR, and Engineering/Product/Design to deliver on your roadmap. Anticipate bottlenecks, mak

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Senior Manager, Service Operations & Excellence will own and optimize the systems, workflows, and digital tools that power CLEAR’s Member Care organization. Reporting to the Senior Director, Member Care, you’ll connect frontline insights with Product and Technology capabilities to reduce friction, improve agent efficiency, and deliver better experiences for CLEAR Members. What you'll do: Own and continuously optimize the Member Care technology ecosystem, including Zendesk, conversational AI, automation, routing, workflows, and business rules, balancing hands-on execution with the longer-term tooling roadmap Serve as the primary operational partner between Member Care and Product, Engineering, and Business Operations, translating frontline feedback and contact drivers into prioritized system, product, and workflow improvements Drive performance of automated and conversational AI experiences by monitoring intent accuracy, resolution quality, escalation paths, and workflow effectiveness and identifying opportunities to improve true inquiry resolution Lead operational readiness for new products, policies, features, and company initiatives, ensuring Member Care tools, workflows, processes, and teams are prepared for seamless implementation Identify and resolve operational friction through data analysis, targeted pilots, and workflow testing, creating a closed feedback loop with frontline teams and scaling improvements that increase efficiency and strengthen the Member experience How you'll measure success: Improvement i

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. At CVS Health, Site Reliability Engineering (SRE) is fundamental to delivering the reliable, secure, and scalable technology experiences that support millions of patients, customers, pharmacists, and healthcare professionals every day. Our SRE organization drives operational excellence across critical healthcare and retail platforms through innovation, automation, observability, and engineering best practices. The Executive Director, Site Reliability Engineering serves as the strategic leader responsible for the reliability, resilience, and performance of CVS Health's retail and pharmacy technology ecosystem. This executive will define and execute a comprehensive reliability strategy, oversee large global engineering teams, and establish a long-term vision for observability, automation, and operational excellence across thousands of store locations. Working closely with senior business and technology leaders, the Executive Director will champion modern SRE practices, accelerate incident response capabilities, and deliver real-time operational visibility that enables proactive issue prevention and exceptional customer and patient experiences. Key Responsibilities Strategic Leadership & Vision Define and lead the enterprise-wide Site Reliability Engineering strategy supporting CVS Health's retail and pharmacy operations. Align reliability and operational

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Executive Director, Software Engineering – AI Solutions will lead the design, development, and delivery of AI-powered software products and platforms that drive the Health100 strategy. Reporting to the VP of Engineering, this leader will be responsible for building and scaling a high-performing software engineering organization focused on leveraging Generative AI and agentic technologies to solve complex healthcare and business challenges. This role serves as the senior engineering leader responsible for translating business opportunities into production-grade software solutions. The Executive Director will define technical strategy, lead multiple engineering teams, establish engineering excellence practices, and partner closely with Product, Security, and Business stakeholders to deliver innovative AI-enabled applications at enterprise scale. The ideal candidate combines deep software engineering leadership experience with a strong understanding of modern AI technologies and a proven ability to build and scale engineering organizations that deliver measurable business outcomes. Key Responsibilities Lead software engineering teams responsible for the design, development, deployment, and support of AI-powered applications and platforms. Establish engineering best practices, software development standards, architecture governance, and operational excellence.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and